Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Diana Carrillo

Santa Ana,CA

Summary

Diverse Pet Care Specialist at Petsmart, excelling as a sales associate on the register and sales floor, in addition to animal care. Leveraged in animal handling expertise to enhance the pets well-being and foster customer loyalty. Recognized for training staff effectively and providing animal care knowledge to customers. Cross-trained in the Pets Hotel ensuring the safety of all animals in our hotel facility.

Overview

5
5
years of professional experience

Work History

Pet Care Specialist

PetSmart
08.2022 - Current
  • Provided daily care and monitoring for diverse pet species, ensuring health and safety standards.
  • Assisted customers in selecting appropriate pet products, enhancing overall shopping experience.
  • Maintained cleanliness and organization of pet habitats, contributing to a welcoming environment for pets and owners.
  • Implemented feeding schedules tailored to individual pet needs, promoting optimal nutrition and well-being.
  • Educated clients on proper pet care techniques, fostering responsible ownership and customer loyalty.
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Trained new cashiers on operational processes and customer service techniques to improve team performance.
  • Greeted customers entering store and responded promptly to customer needs.

Sales Associate

TJ Maxx
05.2020 - 02.2021
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Developed product knowledge to provide accurate information and recommendations.
  • Collaborated with team members to maintain store presentation and organization standards.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted in sanitizing the store during COVID

Education

High School Diploma -

Santa Ana Valley High School
Santa Ana, CA

No Degree - Animal Behavior And Nutrition

Santa Ana College
Santa Ana, CA
05-2030

Skills

  • Animal handling expertise
  • Animal care
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Staff training

Languages

Spanish

Interests

  • I enjoy sketching, drawing, and painting, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects
  • I have a passion for photography and editing photos
  • Animal Care: preferably in cats

Timeline

Pet Care Specialist

PetSmart
08.2022 - Current

Sales Associate

TJ Maxx
05.2020 - 02.2021

High School Diploma -

Santa Ana Valley High School

No Degree - Animal Behavior And Nutrition

Santa Ana College

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Diana Carrillo