Diana Castillo
Phoenix,AZ
Summary
Looking for remote position where I can apply my customer service knowledge and experience, provide excellent customer service and start a long term career.
Overview
15
15
years of professional experience
Work History
Patient Support Specialist
AM Nutrition Services
11.2020 - 05.2023
- Handled incoming phone calls and scheduled appointments.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Reviewed patient data and researched to fill in missing insurance and physician information.
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Accessed third-party insurance databases to identify coverage of benefits.
- Navigated through multiple online systems to obtain documentation.
- Examined claims, records and procedures to grant approval of coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Asked questions in accordance with instructions to obtain person's name, address and age.
homemaker
Mom, Stay
05.2018 - 01.2020
- School President for Fowler District
- Council Committee member of Fowler
Dental Assistant
Hilgers Pediatric Dentistry
08.2017 - 05.2018
- Set patients up in dental chair and explain procedures
- Demonstrate knowledge of dental and medical terminology 。
- Ensure patients leave with all relevant information, materials, and supplies
- Chart conditions and prepare diagnosis/treatment by dentist
- Assist in the taking of x-rays 。
- Experience
- Ensure patients leave with all relevant information, materials, and supplies
- Evaluate oral health of [how many] patients daily
- Hand tools to dentist as requested
- Sterilize dental equipment and examination rooms in accordance with local and national policies
- Set patients up in dental chair and explain procedures
- Chart conditions and prepare diagnosis/treatment by dentist
- Assist in the taking of x-rays
- Welcome all patients with warm, friendly attitude
- Demonstrate knowledge of dental and medical terminology
- Update patient records on paper and through computer database
Dental Assistant
Phoenix Pediatric Dental
09.2008 - 07.2016
- Hand tools to dentist as requested
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Perform preventative dental maintenance
- Sterilize dental equipment and examination rooms in accordance with local and national policies
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Monitored patient comfort and safety during dental procedures.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Evaluate oral health of [how many] patients daily
Education
High School Diploma -
Metro Tech High School
Phoenix, AZ05.2008
Skills
- President of Fowler district
- Committee council member Fowler
- Good computer skills
- Excellent Communication skills
- Quick learner
- Fluent in English and Spanish
Timeline
Patient Support Specialist
AM Nutrition Services
11.2020 - 05.2023
homemaker
Mom, Stay
05.2018 - 01.2020
Dental Assistant
Hilgers Pediatric Dentistry
08.2017 - 05.2018
Dental Assistant
Phoenix Pediatric Dental
09.2008 - 07.2016
High School Diploma -
Metro Tech High School
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