DIONDRA DALEY
Sicklerville
Summary
Dynamic Patient Support Specialist with a proven track record at ConnectiveRX, excelling in patient access facilitation and insurance verification. Adept at enhancing service delivery through effective communication and collaboration. Proficient in electronic health record systems, ensuring compliance and clarity in treatment plans while fostering strong customer relations.
Overview
8
8
years of professional experience
Work History
Patient Support Specialist
ConnectiveRX
04.2019 - 01.2022
- Facilitated patient access to medication through effective communication and coordination with healthcare providers.
- Assisted patients in understanding prescription processes, ensuring clarity and compliance with treatment plans.
- Managed intake of patient information using electronic health record systems to streamline workflows.
- Collaborated with cross-functional teams to resolve patient inquiries efficiently and enhance service delivery.
Medical Receptionist
Hematology and Medical Oncology
04.2018 - 07.2018
- Managed patient check-in and check-out processes, ensuring efficient flow of visitors.
- Coordinated appointment scheduling using electronic health record systems to optimize provider availability.
- Communicated effectively with patients regarding insurance verification and payment options.
- Assisted in maintaining accurate patient records, adhering to confidentiality guidelines and data integrity standards.
Headlice Technician
Hair Angel New York
09.2013 - 02.2017
- Oversaw daily office operations, ensuring efficient workflow and resource management.
- Implemented organizational systems, improving document retrieval and storage efficiency.
- Managed vendor relationships, negotiating contracts to enhance service quality and cost-effectiveness.
- Developed and maintained office budgets, tracking expenses to ensure financial accuracy.
- Coordinated scheduling for meetings and appointments, optimizing team collaboration.
Education
Billing And Coding - Billing And Coding
AIMS Education
Metuchen04-2018
Medical Assistance - Medical Assistance
Star Career Academy
Manhattan06-2014
Skills
- Microsoft Office Proficient
- Customer relations
- Insurance verification
- Prior Authorization Verification and Approval
- Billing
Timeline
Patient Support Specialist
ConnectiveRX
04.2019 - 01.2022
Medical Receptionist
Hematology and Medical Oncology
04.2018 - 07.2018
Headlice Technician
Hair Angel New York
09.2013 - 02.2017
Billing And Coding - Billing And Coding
AIMS Education
Medical Assistance - Medical Assistance
Star Career Academy