Rahshiah Hawkins
Summary
Objective Summary: Collaborative and adaptable customer service professional seeking a remote position where I can utilize my time management, data entry and organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Patient Support Specialist
Spectraforce Technologies
04.2023 - 12.2023
- Outbound calls to healthcare providers to collect information needed to evaluate patients for services provider
- Utilize insurance portals to verify patient eligibility
- Outbound calls to insurance carriers to obtain benefits and obtain prior authorization requirements and status
- Conduct benefit investigations to determine plan coverage, payer restrictions, and cost share information
- Transfer data from patient enrollment forms into CRM
- Evaluate patient records against eligibility criteria to determine if they may continue assistance
Customer Support Agent
LiveOps
04.2022 - 04.2023
- Handling a high volume of incoming and outbound calls to handle customer inquiries
- Utilizing my excellent active listening skills to get to the root of the customers problems or concerns and effectively handle with empathy
- Document every customer encounter and resolution in real time
- Consistently maintained a productivity rate of 95% or higher based on customer satisfaction, call quality, handle times and resolution
- Accurately and effectively responded to customer emails in chats
Chat Agent
NIKE
01.2019 - 11.2022
- Respond to customer inquiries and provide assistance through online web chat
- Resolve customer issues and complaints in a timely and professional manner
- Conduct research to answer customer questions accurately and effectively
- Escalate complex issues to the appropriate department for resolution
- Maintain high levels of customer satisfaction and ensure a positive experience for all customers
Education
Associate Degree - Criminal Justice
Hussian College
Clarksville, TNBachelor’s degree - business administration
Kennesaw state University
Kennesaw, GaSkills
- Adaptability
- Ability to type 50 WPM
- Excellent communication skills - verbal and written
- Exceptional customer service skills
- Ability to multitask
- Problem solving skills
- Proficient in Microsoft suite - word, outlook, excel, OneNote
- CRM - Sales force
- Time management skills
- Critical thinking skills
- Computer literacy
- Active listening
- Patient confidentiality
- Follow-up Coordination
- Healthcare industry understanding
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Dispute Handling
- Policy Adherence
Languages
English
Native or Bilingual
Timeline
Patient Support Specialist
Spectraforce Technologies
04.2023 - 12.2023
Customer Support Agent
LiveOps
04.2022 - 04.2023
Chat Agent
NIKE
01.2019 - 11.2022
Associate Degree - Criminal Justice
Hussian College
Bachelor’s degree - business administration
Kennesaw state University
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