Peyton Mayfield
Roswell,GA
Summary
Behavioral health professional with inpatient psychiatric experience supporting individuals in acute mental health crises. Skilled in crisis intervention, therapeutic milieu support, and multidisciplinary treatment collaboration to promote patient stabilization and engagement in care. Experienced in coordinating discharge and aftercare planning, including transitions to partial hospitalization (PHP), intensive outpatient (IOP), and community-based services. Adept at family coordination, patient advocacy, and trauma-informed approaches that support recovery and continuity of care. Strong foundation in psychology with a commitment to evidence-based practices, collaborative treatment planning, and improving outcomes for individuals navigating complex behavioral health needs.
Overview
7
7
years of professional experience
Work History
Patient Support Specialist
Capella Recovery Center
10.2025 - Current
- Provide direct patient care and milieu support within an inpatient psychiatric setting, maintaining a safe and therapeutic environment for individuals experiencing acute mental health crises.
- Conduct Active Clinical Assessment (ACA) blocking and safety monitoring to ensure patient stabilization and adherence to treatment protocols.
- Collaborate with a multidisciplinary treatment team including therapists, psychiatrists, nurses, and case managers to support individualized treatment planning and monitor patient progress.
- Assist with discharge and aftercare planning, coordinating step-down services such as Partial Hospitalization Programs (PHP), Intensive Outpatient Programs (IOP), outpatient therapy, and community mental health resources.
- Facilitate family coordination and communication, supporting treatment engagement and continuity of care following discharge.
- Utilize crisis intervention and de-escalation techniques to manage behavioral concerns and support patient emotional regulation.
- Document patient interactions, care coordination, and clinical observations in compliance with behavioral health documentation standards and regulatory guidelines.
- Promote trauma-informed and recovery-oriented care, encouraging patient participation in therapeutic programming and treatment goals.
Crisis Respite Coordinator
Highland Rivers Behavioral Health
05.2025 - 10.2025
- Provided short-term, recovery-oriented support to individuals experiencing behavioral health crises within a low-barrier residential program serving the homeless population with severe and persistent mental illness (SPMI).
- Conducted comprehensive biopsychosocial assessments addressing housing stability, benefits eligibility, behavioral and medical health needs, and identification of natural supports.
- Developed and updated individualized crisis and stabilization plans using trauma-informed and person-centered approaches to promote immediate safety and recovery.
- Maintained regular in-person and telehealth contact with program participants to support crisis intervention, symptom management, and engagement in behavioral health services.
- Provided independent living skills coaching, including financial literacy, medication management, household maintenance, and meal preparation to support long-term stability and autonomy.
- Coordinated referrals to behavioral health providers, medical services, vocational programs, housing resources, and community supports to address complex social and clinical needs.
- Collaborated with community partners and service providers to reduce barriers to care and improve continuity of services.
- Led transition and discharge planning from intake through program completion to reduce risk of hospitalization, homelessness, or incarceration.
- Maintained accurate and compliant documentation in accordance with state regulatory standards and program reporting requirements.
- Integrated crisis intervention, case management, and housing navigation to support stabilization and long-term recovery outcomes for vulnerable populations.
Assistant General Manager
Onelife Fitness Perimeter
01.2024 - 01.2025
- Oversaw daily operations of a high-traffic fitness facility, ensuring a clean, safe, and welcoming environment for members and staff.
- Supervised and developed front desk and operations teams, providing training, coaching, and performance feedback to uphold company standards and deliver high-quality customer service.
- Collaborated with department leaders across membership, personal training, and operations to support membership growth, increase training engagement, and improve member retention.
- Managed staff scheduling, payroll processes, and operational workflows to maintain adequate staffing levels and ensure efficient facility operations.
- Addressed and resolved member concerns and service issues professionally, contributing to a positive member experience and long-term retention.
- Supported local marketing initiatives and community outreach events to increase brand visibility and attract new memberships.
- Ensured facility operations remained compliant with corporate policies, safety standards, and local regulations.
- Monitored overall facility presentation, cleanliness, and operational readiness, maintaining high standards for equipment, amenities, and member areas.
Membership Manager
Onelife Fitness Perimeter
01.2023 - 01.2024
- Managed membership sales and marketing initiatives to support revenue growth and increase new member acquisition.
- Assisted members in identifying and accessing fitness programs, services, and resources aligned with their personal health and wellness goals.
- Promoted engagement with fitness equipment, group classes, and club amenities to enhance the overall member experience and satisfaction.
- Monitored facility usage and member activity to maintain a safe environment and ensure compliance with club policies and safety standards.
- Provided customer service and membership support, addressing questions, resolving concerns, and fostering positive member relationships.
- Contributed to member retention efforts through engagement, service support, and proactive communication with members.
- Supported daily facility operations and front desk functions to ensure smooth and efficient club performance..
Behavioral Health Technician
Apollo Behavioral Health
01.2022 - 01.2023
- Provided direct behavioral support by implementing individualized skill acquisition and behavior reduction plans under the supervision of a BCBA. Assisted with client assessments, collected accurate data for program analysis, and regularly consulted with the BCBA to ensure treatment fidelity. Maintained up-to-date knowledge of all interventions across assigned cases and adapted implementation methods as directed. Participated in regular supervision meetings, reviewed treatment plans for integrity, and ensured compliance with BACB standards by completing annual RBT Competency Assessments.
Infantryman
U.S. Army
01.2019 - 01.2022
- Led and supervised military personnel while ensuring mission readiness, team cohesion, and compliance with organizational goals. Maintained and operated over $2.3 million in military equipment with zero loss or damage. Ensured 100% compliance with EPA, OSHA, and DOD safety regulations, resulting in zero workplace incidents. Demonstrated strong communication skills to foster collaboration between team members and leadership. Earned Combat Lifesaver Certification and applied emergency medical care techniques in high-pressure environments. Held active Secret Security Clearance and consistently maintained operational security standards.
Education
BA - Psychology
American Military University
05-2026
Undergraduate Certificate - Family Studies
American Military University
05-2026
Master of Arts - Clinical Mental Health Counseling
Agnes Scott College
Decatur, GA08-2028
Skills
- Observation
- Communication
- Empathy
- De-escalation
- Documentation
- Collaboration
- Adaptability
- Patience
- Rapport
- Organization
- Escalation management
- Patient satisfaction
- Patient confidentiality
- Data entry proficiency
Timeline
Patient Support Specialist
Capella Recovery Center
10.2025 - Current
Crisis Respite Coordinator
Highland Rivers Behavioral Health
05.2025 - 10.2025
Assistant General Manager
Onelife Fitness Perimeter
01.2024 - 01.2025
Membership Manager
Onelife Fitness Perimeter
01.2023 - 01.2024
Behavioral Health Technician
Apollo Behavioral Health
01.2022 - 01.2023
Infantryman
U.S. Army
01.2019 - 01.2022
BA - Psychology
American Military University
Undergraduate Certificate - Family Studies
American Military University
Master of Arts - Clinical Mental Health Counseling
Agnes Scott College