Diana Castro
Tacna,AZ
Summary
Dynamic and results-driven professional with extensive experience in cash handling and customer service. Proven ability to lead teams and enhance customer satisfaction through effective communication and multitasking. Skilled in point-of-sale systems and committed to maintaining high standards of accuracy and accountability in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Cashier/Team Leader
Dateland Petroleum, Inc.
03.2024 - Current
- Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Non Food Supervisor/Main Cashier
Factor Sales, Inc.
12.2018 - 01.2024
- Coordinated with suppliers to maintain optimal inventory levels and timely deliveries.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled large amounts of cash with high accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Educated employees on register use, merchandising, and customer service.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring
- Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
Head Cook/Foodservice
John Baas Golf Management, LLC.
01.2010 - 12.2012
- Established standard operating procedures for food preparation and sanitation compliance.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Cleaned and sanitized work areas, utensils and equipment.
- Trained and assisted new kitchen staff members.
Cafeteria Cook/Food Service Worker
Harvest Preparatory School
08.2005 - 04.2006
- Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Prepared and cooked nutritious meals for students, adhering to dietary guidelines and school policies.
- Monitored food temperatures throughout preparation and serving process.
- Followed proper procedures for use of government-provided commodities.
Education
Associate of Science - Business Administration
Arizona Western College
Yuma, AZ08-2003
High School Diploma -
Antelope Union High School
Wellton, AZ05-2001
Skills
- Workload prioritization
- Team management
- Cash register operation
- Point of sale systems
- Accountability
- Customer service
- Multitasking and organization
- Money handling
Languages
Spanish
English
Timeline
Cashier/Team Leader
Dateland Petroleum, Inc.
03.2024 - Current
Non Food Supervisor/Main Cashier
Factor Sales, Inc.
12.2018 - 01.2024
Head Cook/Foodservice
John Baas Golf Management, LLC.
01.2010 - 12.2012
Cafeteria Cook/Food Service Worker
Harvest Preparatory School
08.2005 - 04.2006
Associate of Science - Business Administration
Arizona Western College
High School Diploma -
Antelope Union High School