Jacob Spiegel
Orlando
Summary
Dynamic and results-driven professional with extensive experience at Publix and Phantom Fireworks. Proven expertise in cash handling and team management, enhancing customer satisfaction through effective problem-solving and clear communication. Successfully implemented inventory processes, reducing discrepancies and optimizing workforce efficiency during peak periods. Committed to fostering a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Cashier Team Leader
Phantom Fireworks
Fort Myers, FL
12.2023 - 01.2026
- Oversaw daily operations, ensuring efficient customer service and cash handling procedures.
- Trained and mentored new cashiers, fostering a collaborative team environment.
- Implemented inventory management processes to reduce discrepancies and streamline stock levels.
- Developed scheduling strategies to optimize workforce efficiency during peak sales periods.
- Maintained compliance with safety protocols and cash register accuracy standards.
- Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
- Assisted customers by answering questions and fulfilling requests.
- This is a seasonal job so I worked about 2 months every summer and winter.
Customer Service Representative
Publix
Oviedo, FL
08.2023 - 05.2025
- Assisted customers with inquiries and resolved complaints efficiently.
- Provided product information and recommendations to enhance customer satisfaction.
- Maintained accurate inventory records and processed stock replenishments.
- Collaborated with team members to improve service delivery workflows.
- Utilized POS systems to manage transactions and handle cash accurately.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Publix
Fort Myers, FL
06.2022 - 08.2023
- Assisted customers with inquiries and resolved complaints efficiently.
- Provided product information and recommendations to enhance customer satisfaction.
- Maintained accurate inventory records and processed stock replenishments.
- Collaborated with team members to improve service delivery workflows.
- Trained new staff on customer service protocols and store policies.
- Utilized POS systems to manage transactions and handle cash accurately.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Medicine
University of Central Florida
Orlando, FLHigh School Diploma -
Cypress Lake High School
Fort Myers, FL05-2023
Skills
- Workload prioritization
- Team management
- Cash handling expertise
- Cash register operation
- Accountability
- Point of sale systems
- Problem-solving
- Cashier training
- Clear communication
- Store opening and closing
- Product knowledge
- Fraud prevention
Timeline
Cashier Team Leader
Phantom Fireworks
12.2023 - 01.2026
Customer Service Representative
Publix
08.2023 - 05.2025
Customer Service Representative
Publix
06.2022 - 08.2023
Bachelor of Science - Medicine
University of Central Florida
High School Diploma -
Cypress Lake High School