Diana Choe
Project/Practice Manager
Long island city,NY
Summary
Enthusiastic Project and Practice Manager proudly offering 7 years of expertise in completing projects, patient relations and personnel management. Experienced in office performance metrics, scheduling appointments and overseeing budgets. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project and Practice Manager
Queens Eye Associates
New York City, NY
01.2020 - Current
- Collaborated with stakeholders to develop business strategies and patient services.
- Implemented methods such as Agile and Waterfall methodology to design and implement workplace procedures, work flow, and IT projects to increase patient volume, ROI, profit targets, and patient satisfaction.
- Oversaw daily practice operations; supervise procurements, delivery feedback, create accurate reports on all accounts.
- Displayed proper stewardship by being a servant leader. Ensure all doctors, employees, and stakeholders are
- Use continuous delivery as new projects arise such as procuring new equipment as old equipments fail, and utilize kanban, scrum, and lean methodologies to ensure minimal downtime.
- Recruit, train, and supervise new employees and dismiss incompetent employees.
- Interact with patients and gained patient validation on deliverables and patient care.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Healthcare Administrator
Fitzrovia Medical Center
London
06.2018 - 06.2019
- Triaged patients during medical emergency hours and directed them accordingly.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Chaired staff meetings, providing status updates on key activities to clinical management.
- Developed and maintained computerized record management systems to store and process data.
- Facilitated necessary changes to policies or procedures to improve operations.
Head Medical Assistant/ MOHS Surgical Assistant
Bobby Buka Dermatology
New York City
06.2016 - 12.2017
- Pre-op & Post-op patients and assisted in surgery with two Mohs surgeons.
- Head Medical Assistant in charge of 3 offices, trained and oversaw 20+ medical assistants, worked with 5 doctors and 5 physician assistants.
- Assisted in opening two new offices while maintaining the other offices.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
Master of Science - Health Policy, Public Health & Health Management
City University of London
London, UK03.2019
Bachelor of Science - Health Science & Sociology
Stony Brook University
Stony Brook, NY08.2016
Skills
- Project Management and practice management
- Agile Methodologies: Scrum, Lean, and Kanban
- Traditional and Hybrid Methods
- Microsoft Office: Outlook, Powerpoint, Excel, Word
- Closing Tactics and Contract Negotiations
- Managing Medical Practices
- Employee Supervision and Performance Evaluations
- Multitasking skills
- Management Skills
- Interpersonal Skills
- Policy and Procedure Development
- Workflow Management
- Multi-Unit Operations Management
- Project Development and Lifecycle
- Purchasing and Procurement
- Cost Reduction and Containment
Certification
PMP Certification in Progress
Languages
Languages
English
Korean
Spanish
Timeline
Project and Practice Manager
Queens Eye Associates
01.2020 - Current
Healthcare Administrator
Fitzrovia Medical Center
06.2018 - 06.2019
Head Medical Assistant/ MOHS Surgical Assistant
Bobby Buka Dermatology
06.2016 - 12.2017
Master of Science - Health Policy, Public Health & Health Management
City University of London
Bachelor of Science - Health Science & Sociology
Stony Brook University
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