Karen Jopko

Practice & Operational Leadership

• Direction of day-to-day medical practice operations to ensure efficiency, quality, and compliance
• Oversight of clinical and administrative workflows across departments or service lines
• Implementation of standardized operating procedures to improve consistency and scalability
• Ensuring patient safety, service quality, and regulatory adherence
• HIPAA compliance oversight, and privacy risk management
• Optimization and effective use of Electronic Health Records (EHR's)

Project & Change Management

• Leadership of healthcare operational and clinical improvement projects
• Management of cross-functional initiatives involving providers, staff, IT, and vendors
• Planning an execution of workflow redesigns, system, rollouts, and process improvements
• Project scoping, milestone tracking, and resource coordination
• Stakeholder communication, staff engagement, and change adoption
• Identification and mitigation of project risks and operational barriers

Financial & Revenue Cycle Oversight

• Direction of revenue cycle activities including billing, coding, and reimbursement monitoring
• Oversight of insurance verification, referrals, and payer requirements
• Payroll coordination and departmental labor cost management
• Budget tracking and variance analysis for assigned departments
• Oversight of supplies, inventory control, and expense management

People & Team Leadership

• Direct supervision of clinical, and frontline staff
• Recruitment, onboarding, and retention of clinical and administrative personnel
• Performance management, coaching, and corrective action oversight
• Resolution of employee relations issues, and escalation management

• Fostering a collaborative, accountable, and service-oriented team culture

Performance Management & Continuous Improvement

• Monitoring and analyzing operational, financial, and quality performance metrics
• Use of data to drive process improvement and productivity enhancements
• Implementation of continuous improvement and best-practice initiatives
• Reporting performance outcomes to senior leadership

Patient Experience & Care Coordination

• Oversight of patient service delivery and experience
• Ensuring effective patient education, communication, and care coordination
• Alignment of operational processes with patient-centered care standards

Compliance, Governance & Risk

• Oversight of records management and documentation standards
• Enforcement of organizational policies and regulatory requirements
• Identification of operational risks and implementation of corrective action actions

Professional Leadership & Communication

• Clear, effective communication with staff, physicians, and leadership
• Collaboration with finance, HR, IT, and clinical leadership partners
• Sound judgment and decision-making in complex operational situations
• Ability to balance competing priorities while meeting departmental goals

Leadership Effectiveness

• Strong organizational and prioritization skills
• Adaptability in fast-paced, evolving healthcare environments
• High attention to detail with accountability for outcomes
• Dependable, results-driven leadership approach

Direction of day-day medical practice operations to ensure efficiency, quality and compliance

Oversight of clinical and administrative workflows across departments or service lines

Implementation of standardized operating procedures to improve consistency and scalability

Ensuring patient safety, service quality, and regulatory adherence

HIPAA compliance oversight, and privacy risk management

Optimization and effective use of electronic health records (EHRs)

Project & Change Management

Leadership of healthcare operational and clinical improvement projects

Management of cross-functional initiatives involving providers, staff, IT, and vendors

Planning and execution of workflow redesigns, system rollouts, and process improvements

Project scoping, milestone tracking, and resource coordination

Stakeholder communication, staff engagement, and change adoption

Identification and mitigation of project risks and operational barriers

Financial & Revenue Cycle Oversight

Direction of revenue cycle, activities, including billing, coding, and reimbursement, modern monitoring

Oversight of insurance verification, referrals, and payer requirements

Payroll coordination and department labor cost management

Budget tracking and variance analysis for assigned departments

Oversight of supplies, inventory control, and expense management

People & Team Leadership

Direct supervision of clinical, and frontline staff

Recruitment, onboarding, and retention of clinical and administrative personnel

Performance management, coaching, and corrective action oversight

Resolution of employee relations issues, and escalation management

Fostering a collaborative, accountable, and service-oriented team culture

Performance Management & Continuous Improvement

Monitoring and analyzing operational, financial, and quality performance metrics

Use of data to drive process improvements and productivity enhancements

Implementation of continuous improvement and best-practice initiatives

Reporting performance outcomes to senior leadership

Patient Experience & Care Coordination

Oversight of patient, service delivery and experience improvement initiatives

Ensuring effective patient education, communication, and care coordination

Alignment of operational processes with patient-centered care standards

Compliance, Governance & Risk

Oversight of records management, and documentation standards

Enforcement of organizational policies and regulatory requirement's

Identification of operational risk's and implementation of corrective actions

Professional Leadership & Communication

Clear, effective communication with staff, physicians, and leadership

Collaboration with finance, HR, IT, and clinical leadership partners

Sound judgment and decision-making in complex operational situation's

Ability to balance competing priorities while meeting departmental goals

Leadership Effectiveness

Strong organizational and prioritization skills

Adaptability in fast-paced, evolving healthcare environments

High attention to detail with accountability for outcomes

Dependable, results-driven leadership approach