Diana Jannet Crum
Dale,TX
Summary
Proven leader in customer service, enhancing satisfaction through effective team management and streamlined processes. Expertise in payment processing and cash handling ensures operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
H-E-B
11.2021 - 08.2025
- Led customer service team to enhance overall customer satisfaction and resolve complex inquiries.
- Developed training materials for new hires, promoting efficient onboarding and consistent service standards.
- Implemented process improvements resulting in reduced response times for customer queries and complaints.
- Monitored performance metrics, providing feedback to team members to drive continuous improvement initiatives.
- Managed high call volumes while maintaining a professional demeanor.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash.
- Will help the service desk with paying out customers bills, printing, checks and faxing.
Housekeeper
Courtyard by Marriott
05.2019 - 07.2019
- Maintained cleanliness and sanitation standards in guest rooms and public areas.
- Performed thorough inspections of rooms to ensure adherence to quality standards.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
Education
High School Diploma -
Cedar Creek High School
Cedar Creek, TXSkills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Telephone etiquette
- Staffing oversight
- Client engagement
- Paperwork processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Lead
H-E-B
11.2021 - 08.2025
Housekeeper
Courtyard by Marriott
05.2019 - 07.2019
High School Diploma -
Cedar Creek High School