Diana Cruz
Fort Wayne,IN
Summary
Well-qualified HRA with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Assistant/Coordinator
ResCare Community
12.2023 - Current
- HR Assistants post job openings, schedule interviews, and conduct initial candidate screenings
- HR Assistants handle paperwork, maintain employee records
- Managed the full recruitment cycle, including sourcing candidates, conducting interviews, and making job offers
- Administered benefits programs, including health insurance, retirement plans, and paid time off
- Conducted performance evaluations for employees to assess job performance and provide feedback for improvement
- Created and delivered training programs on topics such as diversity awareness, sexual harassment prevention, and conflict resolution
- Led investigations into employee complaints or misconduct allegations in a fair and impartial manner
- Provided guidance to managers regarding disciplinary actions or terminations in accordance with company policies
- Managed employee relations issues, including conflict resolution, disciplinary actions, and grievances
- Coordinates the new hire process, distributes exit interviews and tracks/monitors responses and Conducts background checks/investigations
- Maintains up-to-date employment records and personnel files including processing personnel actions accurately and timely
- Provides support during open enrollment process, Serves as a benefits specialist for employee populations, Addresses benefits questions as needed, and Processes benefits changes in a timely manner and Conducts benefit audits and Maintains benefits accrual information
- Workers Compensation review, Injury report analysis and Occupation Safety Health Administration
- Assures proper authorization of payroll actions and Validates/organizes payroll checks prior to distribution
- Inputs employee work schedules into workforce timekeeper system and Inputs time records in a timely and efficient manner via the exceptions report
- Maintains applicable records for state and federal reporting
- Distributes exceptions reports to supervisors/managers and Prepares management reports as needed
- Other duties as assigned
- To find and attract top talent to fill job openings in a company
Customer Service Representative
Indiana Bureau of Motor Vehicles
11.2022 - 05.2023
- Company Overview: The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency
- Answered customer inquiries and provided accurate information regarding products and
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency
Cashier/Customer Service
Kroger
04.2019 - 10.2022
- A cashier is responsible for processing cash, debit, credit and check transactions using cash register or other point of sale system in a retail environment
- Greeted customers and answered any questions they had about the store's products and services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
Teacher Assistant
Fort Wayne Community Schools
09.2019 - 07.2022
- Supports the teacher in planning and presenting lessons, and helps students learn and translate
Education
High school diploma -
Mclane High School
Fresno, CA07.2016
Skills
- Recruiting
- Human Resources
- HR Sourcing
- Interviewing
- Employee Orientation
- PeopleSoft
- Office Management
- Event Planning
- Conflict Management
- Talent Acquisition
- Microsoft Powerpoint
- Kronos
- Performance Management
- Benefits Administration
- Tax Experience
- Administrative Experience
- Workday
- Microsoft Office
- Maintaining files
- Human resources administration
- Human Resources Support
- Onboarding Coordination
- Employee Onboarding
- Background Checks
- Staff education and training
- HR policies
- New Hire Orientation
- Recruitment
- Administrative Support
- Communication Management
- Effective Planning
Accomplishments
Received Basic incident investigation certification
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
- Professional Educator License, 05/01/24, Present
- CPR Certification, 01/01/24, 01/31/26
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish and English
Full Professional
Timeline
Human Resources Assistant/Coordinator
ResCare Community
12.2023 - Current
Customer Service Representative
Indiana Bureau of Motor Vehicles
11.2022 - 05.2023
Teacher Assistant
Fort Wayne Community Schools
09.2019 - 07.2022
Cashier/Customer Service
Kroger
04.2019 - 10.2022
High school diploma -
Mclane High School
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