Diana Cruz
POD Hotel
10457,NY
3
Languages
7
years of professional experience
Dedicated professional with extensive experience in customer service and housekeeping at POD Hotel. Proven ability to enhance guest satisfaction through meticulous attention to detail and effective communication. Skilled in cleaning and maintaining high standards of room presentation, ensuring a welcoming environment for guests. Committed to resolving issues promptly and efficiently.
Work History
Housekeeping Room Attendant
2 Years- Cleaned guest rooms and bathrooms, following hotel standards for sanitation and presentation.
- Replaced linens, towels, and amenities to ensure rooms were fully stocked and guest-ready.
- Inspected rooms for cleanliness, damage, and missing items before guest occupancy.
- Reported maintenance issues and room deficiencies promptly to support quick resolution.
Lashista
5 Months- Cleaned guest rooms and bathrooms, following hotel standards for sanitation and presentation.
- Replaced linens, towels, and amenities to ensure rooms were fully stocked and guest-ready.
- Inspected rooms for cleanliness, damage, and missing items before guest occupancy.
- Reported maintenance issues and room deficiencies promptly to support quick resolution.
Customer Service Representative
1 Year 3 Months- Resolved billing, account, and service inquiries using CRM and customer care systems.
- Assisted customers with wireless plans, device options, and account changes.
- Troubleshot connectivity, activation, and device issues with clear, accurate guidance.
- Processed payments, upgrades, and order requests while maintaining account accuracy.
Customer Service Cashier
6 Months- Processed customer transactions accurately using point-of-sale system.
- Greeted guests and resolved basic questions with professional service.
- Balanced cash drawer and verified payment totals at shift end.
- Packaged orders carefully to support fast, accurate service flow.
Education
Diseños De Interiores - Diseños De Interiores
Skills
Customer service
Cleaning bathrooms
Guest relations
Vacuuming and sweeping
Languages
Español
Native or Bilingual
Inglés
Professional Working
Portugués
Full Professional
Timeline
Housekeeping Room Attendant
POD Hotel
2024.02 - 2026.02Read More
Customer Service Representative
Tmobile
2022.07 - 2023.10Read More
Customer Service Cashier
Thainy
2019.10 - 2020.04Read More
Lashista
Rose Lashes
2018.12 - 2019.05Read More
UCNE
Diseños De Interiores from Diseños De Interiores
Read More