Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

DIANA CUMMINGS

Customer Service
Canton,Ohio

Summary

Experienced customer service professional bringing 20 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable with Ax, Navisphere, SPS, Zebra,POS.

Overview

1
1
year of post-secondary education
19
19
years of professional experience

Work History

Logistics Coordinator

Performance Health
NORTH CANTON, OH
03.2017 - 05.2021
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
  • First point of contact for all carriers,vendors.
  • Follow all customer orders to avoid fines or credits.
  • Coordinate with other departments and outside vendors to transfer and ship inventory ie.. Witko, Advance Logistics.
  • Maintain communication with outside vendors and internal PH employees to fulfill all customer orders and billing information.
  • Organize large retail launches in house and external locations.
  • Build relationships with CH Robinson, terminals, carriers, and vendors.

Data Entry Clerk

Ameridial
Canton, OH
01.2013 - 02.2014
  • Verified accuracy and validity of data entered in databases
  • Obtained scanned records and uploaded into database.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Entered client information into databases quickly and with minimal errors.
  • Processed enrollment applications for eligible recipients for Medicare.

Medical Assistant

Casa Grande Regional Medical Center
Maricopa, Arizona
05.2011 - 06.2013
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Shipping Specialist

FedEx Express
Canton, OH
03.1999 - 06.2010
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Trained employees on software programs POS (point of sale) system.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Scheduled with major airlines for time sensitive delivers and monitored from beginning of shipment to delivery.

Education

Certificate - Medical Assisting

Lincoln College of Technology - Cincinnati, Ohio
Cincinnati, OH
01.2011 - 06.2012

Skills

Deadline and scheduling management

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Timeline

Logistics Coordinator

Performance Health
03.2017 - 05.2021

Data Entry Clerk

Ameridial
01.2013 - 02.2014

Medical Assistant

Casa Grande Regional Medical Center
05.2011 - 06.2013

Certificate - Medical Assisting

Lincoln College of Technology - Cincinnati, Ohio
01.2011 - 06.2012

Shipping Specialist

FedEx Express
03.1999 - 06.2010

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