Diana Del Toro Renteria

while working on this positions I was required to managed the cash drawer, reconciling daily accuracy, provided excellent customer service, resolving inquiries and handling complaints to boost satisfaction taking into consideration both our stablish rules and costumer happiness.

I was able to maintain a friendly attitude while in a fast-paced environment, Assisted 50+ customers daily, offering products and promoting loyalty programs, answering questions as needed.

Part of my duties was to ensure stocked supplies, maintained clean workspace and handled inventory all to ensure a smooth process during pick hours.

• Maintained accurate cash register operations, balancing till at shift end.
• Assisted customers with transactions, ensuring a seamless checkout experience.
• Provided exceptional customer service, resolving inquiries and complaints efficiently.
• Supported inventory management by restocking merchandise and organizing displays.
• Processed returns and exchanges according to store policies and procedures.
• Collaborated with team members to enhance overall workflow and efficiency.
• Trained new staff on cashier procedures and customer service best practices.
• Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Helped customers complete purchases, locate items, and join reward programs.
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Cleaned and sanitized cashier workstation and scanning area.
• Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
• Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
• Bagged items securely to minimize breakages and reduce losses.
• Retrieved items for customers and verified prices.
• Answered questions about store policies and addressed customer concerns.
• Replenished shelves regularly to meet customer demand and maximise sales.
• Conducted price checks for customers, facilitating smooth shopping experience.
• Provided feedback to management on customer needs and operational improvements.
• Assisted in training new hires, sharing best practices and company standards.
• Resolved customer complaints with patience and professionalism, maintaining store reputation.
• Assisted in inventory management, ensuring product availability and store neatness.
• Set up new sales displays each week with fresh merchandise.
• Learned duties for various positions and provided backup at key times.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.