Diana Dolan
New York,NY
Summary
Experienced Professional: Educated and passionate professional with 20+ years of expertise and progressive leadership in the office environment, managing business relations and special projects at the senior management level. Manager and Administrator: Maintained and analyzed procedures in documentation (trade confirmations). Proficiency in financial management, contracts/trades, and management information systems, with a special focus on customer centered service and business communication. Efficient Communicator: Extensive experience serving as a primary point of contact for and liaison between management, sales teams, personnel, members, and vendors. Tenacious and Self-Motivated: Motivation and focus to work independently with minimal direction and high energy. Team player with excellent writing, presentation, communication, organizational, and problem resolution skills, with keen instincts to quickly affect change, improvement, and consistency.
Overview
16
16
years of professional experience
Work History
Branch Administrator
ABM Industries
New York
11.2021 - Current
- Ability to convey detailed information and instructions clearly and write reports, correspondence, and procedures.
- Enhanced branch efficiency by streamlining administrative processes and implementing time-saving strategies.
- Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
- Handled seven direct reports with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines
- Liaised between all departments to ensure proper communications and reporting practices
- Organized and assisted in the facilitation of special corporate events, which included making travel arrangements and program/event agendas
- Process monthly expense reports reflecting supporting documents and budget
- Coordinate and maintain weekly attendance and annual vacation records for 80 department employees
- Collaborate with departmental managers on weekly posting for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution.
- Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.
- Strengthened customer relationships by delivering top-notch service, understanding client needs, and offering customized solutions.
- Commitment to maintaining office organization led to increased productivity among staff members.
- Oversaw the implementation of new software systems for improved data tracking and streamlined recordkeeping.
- Ensured compliance with company policies and industry regulations through training and staff education efforts.
Administrator
F.A.F. Corporation
01.2017 - 01.2020
- Provide primary oversight, responsibility, and leadership for the family agribusiness
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Estimate labor requirements for jobs and plan work schedules accordingly
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Participate in all meetings and ensure completion of all assignments
- Maintained personnel records and updated internal databases to support document management.
- Inspect facilities to determine maintenance needs
- Manage billing of accounts and ensure accuracy and compliance
- Reduced overhead costs through careful budget management and resource allocation.
Senior Legal Executive Assistant
Bank of America Merrill Lynch
01.2008 - 01.2016
- Provided high-level administrative support to the Equities Derivative Legal Team including Global Head of Capital Markets, Commodities, & Equities Legal (MD), and Global Head of Equity Derivatives Legal & Prime Brokerage Legal (MD)
- Answered phones and gatekeeper for the Equity Derivatives legal team of GCIB Legal
- Responsible for legal billing: reviewed and processed invoice submission for outside council
- Organized ever-changing calendars and complex schedules to properly accommodate business and personal matters
- Prepared, reconciled, and tracked extensively complicated expense reports via Concur
- Coordinated all aspects of executive level appointments, complex meetings, client entertainment, video conferences, conference calls for participants and locations
- Organized and secured highly confidential company and employee information
- Booked heavy domestic and international travel arrangements.
Legal Documentation Specialist
Bank of America Merrill Lynch
01.2008 - 01.2016
- Maintained and analyzed procedures in documentation (trade confirmations)
- Performed conflict checks for Capital Markets and underwriting for the Securities Exchange Commission
- Created complex and detailed presentations weekly and maintained quarterly legal trade confirmation report for head of GCIB
- Prepared a weekly client trade tracking system for the private client desk
- Knowledgeable of regulatory environment
- Handled and maintained corporate charters for various overseas companies owned by Bank of America
- Proofed and edited speeches, reports, screen calls, communicate directives, handle travel arrangements, expense reimbursements for Legal Executives and the head of GCIB Legal.
Education
Bachelor of Science - Criminal Justice
St. John's University
Queens, New York01.2010
Skills
- Relationship Management
- Fluent in Spanish- written and conversational
- Accounts Receivable
- Management Information Systems: Concur, ChromeRiver, Insight, JDE
- Training and Development
- Computer Software: Proficient in Microsoft Office Suite and Adobe Acrobat
- Professional Development: Current- Microsoft Excel from beginner to advance, and P&L course
- Volunteer: Member of 85 Broads, House of Butterflies, & Donate8
References
References upon request
Timeline
Branch Administrator
ABM Industries
11.2021 - Current
Administrator
F.A.F. Corporation
01.2017 - 01.2020
Senior Legal Executive Assistant
Bank of America Merrill Lynch
01.2008 - 01.2016
Legal Documentation Specialist
Bank of America Merrill Lynch
01.2008 - 01.2016
Bachelor of Science - Criminal Justice
St. John's University