Hi, I’m
Diana Ellis
Model
Brooklyn,New York
Summary
The brave may fall but never yield. Strive for greatness. Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
1
year of professional experience
16
years of post-secondary education
1
Language
Work History
MarianhayebeautyBrooklyn, NY
Customer Assistant and Sales Person
11.2022 - 04.2023
Job overview
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Contacted outside providers on behalf of customers to help solve problems.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
West38New York, NY
Model
05.2022 - 03.2023
Job overview
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Maintained high levels of professionalism in over [Number] shoots.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
Education
Bowensville Basic School
01.1997 - 05.2001
Mt. Angust Primary and Junior High School
01.2001 - 05.2006
Tacky High School
01.2006 - 05.2011
Heart Academy
01.2014 - 05.2015
Brooklyn Adult Learning CentreNostrand Ave Ny
GED
06.2023 - Current
Skills
Flexible scheduleundefined
Accomplishments
- Good communication skills
- Good attendance skill
- Information Technology knowledge
- Good customer services
- Experience
- Customer services at Beaches
- Maintain productive relationship with existing customers through exceptional follow up after sales
- Delivered products to customers in a timely manner
- Customer Service at A1Laundromat
- Qualifications:
- One year experience in management skill at the Bowensville Basic School, business practices, programs, projects, tasks,and customer service
- Maintain proven abilities to perform office administration and implementing best practices and processes to ensure high performance at all level
- A total team player and builder
- Develops cooperative working relationships with all members of the staff and higher echelon
- Grade 2 pass in Information Technology at CXC level
- Grade 3 pass in Clothing and Textile at CXC level
- Grade 3 pass in English Language at the Heart Trust NTA
- Grade 3 pass in Mathematics at the Heart Trust NTA
- Certified Fashion Designer Level Two (2)
- One year experience in customer service and Laundromat Attendant
- Experience in sales at Marian Haye Virgin Hair collection
- Experience at Juice &Thing juice bar
Additional Information
- Awards , Best attendance Lifeguard Music
Timeline
Brooklyn Adult Learning Centre
GED
06.2023 - Current
Customer Assistant and Sales Person
Marianhayebeauty
11.2022 - 04.2023
Model
West38
05.2022 - 03.2023
Heart Academy
01.2014 - 05.2015
Tacky High School
01.2006 - 05.2011
Mt. Angust Primary and Junior High School
01.2001 - 05.2006
Bowensville Basic School
01.1997 - 05.2001
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