Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Escorcia

Las Vegas

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries for several years. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience
2024
2024
years of post-secondary education

Work History

Call Center Representative

Advanced orthopedics and sports medicine
Las Vegas
01.2025 - Current
  • Answered incoming calls to assist patients with appointment scheduling.
  • Provided information about orthopedic services and treatment options to callers.
  • Documented patient interactions accurately in the customer relationship management system.

Call Center Representative

Hope Christian health center
Las Vegas
10.2023 - 09.2024
  • Answered incoming calls to assist patients with appointment scheduling.
  • Collaborated with medical staff to resolve patient inquiries and concerns promptly.
  • Managed follow-up calls to ensure patient satisfaction with services received.

Cashier/Cook

Luxor hotel and casino
Las Vegas
12.2022 - 09.2023
  • Processed customer transactions efficiently and accurately at high-volume cash register.
  • Maintained cleanliness and organization of cashier station throughout shifts.
  • Assisted customers with inquiries and provided excellent service consistently.

Education

Chaparral High School
Las Vegas , nevada

Skills

  • Effective team coordination
  • Team collaboration
  • Client support
  • Problem-solving
  • Client interaction
  • Bilingual

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Call Center Representative

Advanced orthopedics and sports medicine
01.2025 - Current

Call Center Representative

Hope Christian health center
10.2023 - 09.2024

Cashier/Cook

Luxor hotel and casino
12.2022 - 09.2023

Chaparral High School
Diana Escorcia