JUSTINE A. WEBBER
Harrisburg,PA
Summary
Hardworking and passionate, job seeker with strong organizational skills. Eager to secure an entry-level Case Worker position and contribute to a team's efforts in achieving company goals. Able to adapt quickly to new environments and circumstances, appreciating diversity and striving to provide excellent customer service. Possesses diverse knowledge of Microsoft Office, Internet Explorer, POS systems, cash handling, and financial statement analyzing. Strong analytical, communication, and teamwork skills proven through quick adaptation to new environments. Committed to team success and continuous learning and growth. Confident in ability to excel in this role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CALL CENTER REPRESENTATIVE
Clark Resources
01.2024 - 09.2024
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Determine charges for services requested, collect deposits or payments, or arrange for billing
CREW MEMBER
Arby's
08.2022 - 01.2023
- Communicated with vendors
- Welcomed all customers
- Took customer orders
- Ran the cash register
- Responsible for answering the phone
- Prepared food items and orders
- Cleared tables
- Kept the area and store clean
- Labeled boxes and containers
- Provided exceptional customer service
RECRUITER
New PA Project
03.2022 - 05.2022
- Walk inner city Harrisburg
- Educate people on how voting works
- Encourage getting registered to vote
- Help fill out voter registration forms
FOOD RUNNER
Cafe Fresco
02.2022 - 04.2022
- Delivering food orders from the kitchen to customers' tables rapidly and accurately
- Acting as the point of contact between Front of the House and Back of the House staff
CUSTOMER SERVICE REPRESENTATIVE
Probites Technologies Inc.
12.2021 - 01.2022
- Responding promptly to customer inquiries
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Keeping records of customer interactions, transactions, comments, and complaints
TEAM MEMBER/CASHIER
Family Dollar
09.2021 - 11.2021
- Greeted customers
- Answered customers' questions
- Assisted customers in finding items
- Resolved customer complaints
- Worked the cash register
- Assisted customers with returns and exchanges
- Counted out cash drawers
- Stocked shelves
WAREHOUSE WORKER
Randstad
01.2014 - 05.2020
- Warehouse Worker/Shipping and Receiving
- Worked in a Logistic warehouse
- Maintained a safe working environment
- Responsible for cleaning stations
- Took orders and packed items for customer deliveries
- Staged shipments
- Ensured that all merchandise counts were in order
- Assembled new products
- Used dolly
- Worked as a forklift driver and operator
- Assisted with preparing the docks
- Handled incoming and outgoing orders
- Loaded/unloaded trucks and boxes
- Marked and packaged items
- Operated pallet jacks and racking systems
STUDENT LOAN CONSULTANT
Pennsylvania Higher Education Assistance Agency
11.2013 - 06.2014
- Advised status of the loan
- Offered repayment options, applied changes as necessary
- Advised of Derferment or Forbearance options
- Toggle through different computer programs
TEAM MEMBER/CASHIER
Rutter's
07.2013 - 12.2013
- Greeted customers
- Answered customers' questions
- Assisted customers in finding items
- Worked the cash register
- Counted out cash drawers
- Stocked shelves
- Trained as a prep cook and cook
- Followed proper safe handling policies
- Sanitized work station, equipment, dishware and kitchen
- Prepared meals and took into account customer food allergies
- Prepared beverages orders
- Prepped ingredients
- Stocked production cooler
- Operated deep fryer
WALMART STOCKER
Walmart
02.2011 - 03.2013
- Help customers check the price of items, and properly arrange products on shelves
- Keep items fully stocked on shelves
- Assist customers in locating items
- Handling complaints
- Inventory
- Ordering
- Mod changes
Education
High school graduate or equivalency certificate (GED) -
Pennsylvania Cyber Charter School
02.2011
Skills
- Customer Call Management
- Client Support
- Clear Communication
- Customer Support Operations
- HIPAA Compliance Expertise
- Loan Documentation Management
- Materials Logistics Management
- Effective Troubleshooting Skills
- Customer Service Management
- Detail-Oriented Data Entry
- Service Excellence
- Strong Verbal and Written Skills
- Conflict Resolution Skills
- Responding to Incoming Calls
- Client Relationship Management
- Skilled in Call Coordination
- Dispute Management
- Comprehensive Product Knowledge
- Composed Demeanor
- Fostering Relationships
- Account Maintenance
- User Support Solutions
- Quality Assurance
- Data Source Analysis
- Logging Call Data
- Team Collaboration
- System documentation
- Account management
- Documentation and reporting
- De-escalation techniques
- Issue and complaint resolution
- Policies and procedures adherence
- Customer data confidentiality
- Maintains Calmness in Challenging Environments
- Collaborative Teamwork
- Adherence to Established Scripts
Certification
Life Insurance, Pennsylvania, 10/01/22
Timeline
CALL CENTER REPRESENTATIVE
Clark Resources
01.2024 - 09.2024
CREW MEMBER
Arby's
08.2022 - 01.2023
RECRUITER
New PA Project
03.2022 - 05.2022
FOOD RUNNER
Cafe Fresco
02.2022 - 04.2022
CUSTOMER SERVICE REPRESENTATIVE
Probites Technologies Inc.
12.2021 - 01.2022
TEAM MEMBER/CASHIER
Family Dollar
09.2021 - 11.2021
WAREHOUSE WORKER
Randstad
01.2014 - 05.2020
STUDENT LOAN CONSULTANT
Pennsylvania Higher Education Assistance Agency
11.2013 - 06.2014
TEAM MEMBER/CASHIER
Rutter's
07.2013 - 12.2013
WALMART STOCKER
Walmart
02.2011 - 03.2013
High school graduate or equivalency certificate (GED) -
Pennsylvania Cyber Charter School
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