Diana Espinoza
Yakima
Summary
Dynamic and detail-oriented professional with a proven track record at Caffeine Connection, excelling in training and performance improvement. Skilled in inventory management and cash handling, I foster teamwork and enhance customer experiences through effective communication and innovative solutions. Bilingual in Spanish and English, I adapt quickly to meet diverse customer needs.
Overview
9
9
years of professional experience
Work History
Barista
Caffeine Connection
Yakima, WA
04.2025 - Current
- Developed training programs for new baristas to enhance product knowledge and service efficiency.
- Delivered hands-on training sessions focused on espresso preparation and customer engagement techniques.
- Evaluated team performance and provided constructive feedback to improve skills and operational excellence.
- Implemented standard operating procedures to streamline beverage preparation processes and maintain quality standards.
- Managed inventory levels of coffee beans and supplies, placing orders as necessary to prevent shortages.
- Developed seasonal drink specials, contributing innovative ideas that attracted returning customers to the café.
- Collaborated with team members to streamline workflow during peak hours, improving overall efficiency in service delivery.
Cashier/Deli Cook
Target
Yakima Wa
11.2016 - 02.2025
- Operated cash register accurately to process customer transactions efficiently.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout area for a positive shopping experience.
- Handled cash, credit, and debit transactions with precision and attention to detail.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Learned product knowledge to effectively assist customers in making informed purchases.
- Participated in training sessions to develop skills in customer service and point-of-sale systems.
- Resolved customer issues promptly, enhancing satisfaction and loyalty through effective communication.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Deli cook.
- Prepped food for the day.
Inventory Specialist
Ace Hardware Distribution Center
Moxee Wa
02.2023 - 11.2023
- Managed inventory levels using warehouse management systems to ensure stock availability.
- Conducted regular audits to verify inventory accuracy and identify discrepancies.
- Collaborated with team members to streamline receiving and shipping processes, enhancing workflow efficiency.
- Assisted in training new employees on inventory control procedures and safety protocols.
- Implemented best practices for inventory organization, resulting in reduced retrieval times.
- Utilized barcoding technology to track product movement and improve order fulfillment speed.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Education
GED -
GED Oic Program
Yakima WaSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Safe food handling
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- Hospitality service expertise
- Inventory management
- Quality control
- Performance improvement
- New hire training
- FLUENT IN spanish/english
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Caffeine Connection
04.2025 - Current
Inventory Specialist
Ace Hardware Distribution Center
02.2023 - 11.2023
Cashier/Deli Cook
Target
11.2016 - 02.2025
GED -
GED Oic Program