Diana Fernando
834 Duval Street San Diego,CA
Summary
Dynamic bilingual professional with a proven track record at Securitas Security Services USA, excelling in high-pressure environments and fostering team collaboration. Skilled in electronic communication and customer service, I significantly enhanced security operations and customer satisfaction. Demonstrated ability to learn quickly and lead effectively, ensuring seamless operational execution and positive outcomes.
Overview
9
9
years of professional experience
Work History
Private Security Officer
Securitas Security Services USA
Solar Turbines Harbor Drive
04.2024 - Current
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Cultivated a team-oriented environment among security personnel by fostering open communication lines and promoting collaboration.
- Work with DSX, Oracle Enterprise and Microsoft Excel.
- Control the North Gate exit by making sure all vehicles are checked in, parked correctly and checked everyone out of the system.
Logistics Processor
Nordstrom
San Diego, CA
11.2015 - 04.2024
- Handle all web orders routing to our store at a timely manner while shipping, making transfers & NQC’s.
- Quality checking that all merchandise is in perfect condition and taking attention to detail.
- Assisted with training new team members, ensuring they were well-equipped to perform their duties effectively.
- Communicating with department managers to build connections and support when needed.
Catering and Cashier
Zsbuddies Inc
San Diego, CA
06.2023 - 03.2024
- Check emails and making sure I have replied to everyone confirming their request or ask for further information.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
- Worked closely with manager to solve problems and handle customer concerns.
Fulfillment Assistant Manager
Nordstrom
San Diego, CA
11.2022 - 05.2023
- Managed a team of 35.
- Handled daily reporting and conducted regular inventory audits, which led to accurate stock levels and reduced discrepancies between physical count and system records.
- Dealt with customer issues and gave them more options to go forward with so they never had a bad experience.
- Collaborated with team members for timely completion of daily tasks, resulting in increased productivity.
Education
High School Diploma -
King Chavez Community High School
San Diego, CA06.2015
Skills
- Bilingual: Spanish and English
- Strong work ethic
- Fast learner
- Work well under pressure
- Team player
- Customer service
Timeline
Private Security Officer
Securitas Security Services USA
04.2024 - Current
Catering and Cashier
Zsbuddies Inc
06.2023 - 03.2024
Fulfillment Assistant Manager
Nordstrom
11.2022 - 05.2023
Logistics Processor
Nordstrom
11.2015 - 04.2024
High School Diploma -
King Chavez Community High School