Diana Ferrari
Massapequa,NY
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills.
Overview
4
4
years of professional experience
Work History
Front Desk
Crunch
05.2021 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Personal Trainer
Crunch
03.2021 - 01.2024
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Server
Riviera
12.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hostess/phones
Big Daddys
06.2023 - 11.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Patrizias
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Massapequa High School
Massapequa, NY06.2020
Skills
- Client Engagement
- Check Payment Processing
- Greet Guests
- Social Perceptiveness
- Team leadership
- Verbal and Written Communication
- Excellent Memory
- Persuasive Sales
- Strong Work Ethic
- Time management
Timeline
Server
Patrizias
02.2024 - Current
Hostess/phones
Big Daddys
06.2023 - 11.2023
Server
Riviera
12.2022 - 08.2023
Front Desk
Crunch
05.2021 - 05.2023
Personal Trainer
Crunch
03.2021 - 01.2024
High School Diploma -
Massapequa High School
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