Diana Ferreira
Rocklin,Ca
Summary
Detail-oriented Administrative Professional experienced in providing exceptional customer service and support within healthcare and clerical environments. Achieved superior administrative effectiveness through strong organizational skills and proactive problem-solving abilities. Focused on optimizing workflow and enhancing patient interactions while ensuring compliance with regulations.
Overview
2
2
years of post-secondary education
35
35
years of professional experience
Work History
Administration Support to the Associate Pastor/Pastoral Care Pastor
Mosaic Christian Church
Rocklin, Ca
01.2006 - Current
- Coordinated and scheduled meetings to facilitate effective communication
- Conducted follow-ups after meetings to ensure action items were addressed
- Recorded notes during meetings for future reference
- Pastoral Care Marriage Counseling Maintained an updated calendar for scheduling appointments
Customer Service/Fabric Cut Table
Joanns Fabrics
Rocklin, Ca
01.2020 - 01.2021
- Assisted customers with inquiries and provided solutions over the phone
- Assisted customers with sewing questions and project-related inquiries
- Cut and prepared fabric according to customer specifications
- Organized and returned cut fabric to designated areas for efficient inventory management
- Maintained communication with employees and management using walkie-talkies
Customer Service/Pharmacy Technician
Twelve Bridges Pharmacy
Lincoln, California
01.2008 - 01.2010
- Processed over 100 of prescriptions per day in a busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Maintained cleanliness throughout pharmacy to ensure a hygienic environment.
- Resolved non-routine issues like third party billing, computer systems and customer service issues.
- Executed pharmacy operational tasks with a focus on accuracy and efficiency.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Processed over 100s of prescriptions per day in a busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Typed prescriptions accurately for patient processing Answered phone calls to assist customers and resolve inquiries Received and organized medication deliveries for inventory management Filed and faxed prescription refills to medical doctors for approval
- Consulted with insurance representatives to facilitate claims processing, addressing concerns and ensuring accurate payment reconciliation.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Customer Service/Pharmacy Technician
Longs Drugs
Rocklin, California
01.2001 - 01.2006
- Processed over 100 of prescriptions per day in a busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Maintained cleanliness of the pharmacy environment.
- Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems and locating items.
- Executed pharmacy operational activities with a strong focus on accuracy, efficiency, and service quality.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Processed over 100s of prescriptions per day in a busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Resolved customer issues in-person and over phone by assisting with orders, navigating systems, and locating items.
- Assisted the pharmacist in resolving problematic prescriptions and addressing customer inquiries to enhance pharmacy efficiency.
- Consulted with insurance company representatives to process claims and resolve concerns.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Administrative Program Specialist
CAPC/FCP
Roseville, CA
01.1999 - 01.2001
- Ordered and distributed office supplies within fixed budget to ensure cost-effective operations.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Prepared meeting materials and took clear notes to facilitate collaboration and communication among team members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using.
- Delivered expert clerical support by efficiently handling a wide range of routine and special requirements.
- Delivered expert clerical support by efficiently handling a wide range of routine and special requirements.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Streamlined processing procedures for financial and employee documents to enhance traceability and accountability.
Registered Dental Assistant
James W. Lee DMD
Grass Valley, CA
01.1992 - 01.1997
- Prepared patients and instruments for routine and advanced procedures.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Sanitized dental trays to maintain a sterile environment., instruments and surfaces for a clean dental office setting and patient safety.
- Prepared bitewing, panoramic and periapical radiological images, allowing the dentist to spot cavities, decay and problem areas needing treatment.
- Recorded patients' dental health information, medical history, and vital signs to ensure comprehensive patient care.
Education
Sierra College
Rocklin, CAMedical Transcription - Health Care Management
Penn Foster Online Study
Rocklin, CA 01.2024 - 09.2025
Biblical Studies -
William Jessup University
Rocklin, CADental Careers Assisting
ROP Dental Careers
Auburn, CaliforniaColfax High School
Colfax, CaliforniaSkills
- Scheduling
- Answering customer questions
- Customer assistance
- Assisting pharmacists
- Processing payments
- Credit card processing
- Cash Handling
- Cash Register Operation
- Point of Sale Knowledge
- Inventory Coordination
- Product Organization
- Product Restocking
- Stocking and Replenishing
- Medication storage
- Records Management
- Document Preparation
- Document filing
- Form creation
- Data entry
- Updating medication histories
- Insurance Coordination
- Interpreting orders
- Safety Compliance
- HIPAA
- FDA Drug Safety Guidelines
- Microsoft Office Suite Proficiency
- Excel
- Word
- Good Telephone Etiquette
- Telephone management
- Operations support
- Supervisor
- Staff training
- Teamwork
- Staff training
- Document Preparation
- Updating medication histories
- Word
Personal Information
Availability: 40 hours of availability per week
Timeline
Medical Transcription - Health Care Management
Penn Foster Online Study
01.2024 - 09.2025
Customer Service/Fabric Cut Table
Joanns Fabrics
01.2020 - 01.2021
Customer Service/Pharmacy Technician
Twelve Bridges Pharmacy
01.2008 - 01.2010
Administration Support to the Associate Pastor/Pastoral Care Pastor
Mosaic Christian Church
01.2006 - Current
Customer Service/Pharmacy Technician
Longs Drugs
01.2001 - 01.2006
Administrative Program Specialist
CAPC/FCP
01.1999 - 01.2001
Registered Dental Assistant
James W. Lee DMD
01.1992 - 01.1997
Sierra College
Biblical Studies -
William Jessup University
Dental Careers Assisting
ROP Dental Careers
Colfax High School