Diana Flores
San Ysidro,CA
Summary
Dedicated customer service professional with strong organizational skills and attention to detail. Proficient in bilingual support and problem-solving, ensuring exceptional client satisfaction and effective merchandise management.
Overview
7
7
years of professional experience
Work History
Customer Service Artist
Duds By Dudes
San Diego, CA
04.2022 - Current
- Maintained high levels of customer satisfaction by providing accurate product information.
- Responded to customer requests for products, services, and company information.
- Assisted customers regarding item availability
- Provided bilingual support to customers, ensuring clear communication and resolution of inquiries.
- Identified and source merchandise in accordance with consumer preferences and specifications.
- Promptly answering all phone calls and emails from customers.
- Assist and support walk-in customers on a daily basis.
- Prioritizing orders and ensuring that assigned jobs are on track at all stages to meet deadlines.
- Identify and source merchandise in accordance with consumer preferences and specifications.
Sales Associate
J.Crew Factory
San Ysidro, CA
09.2019 - 04.2022
- Maintained organized, presentable merchandise to drive continuous sales.
- Helped customers locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed transactions, including cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
- Delivered friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Bachelor of Science - Media Arts
The Art Institute of San Diego
San Diego, CA12-2018
High School Diploma -
San Ysidro High School
San Ysidro, CA06-2013
Skills
- Customer service
- Organization
- Attention to detail
- Client relations strength
- Skilled problem solver
- Positive and friendly
- Cash handling
- Filing systems
- Database entry
- Administrative tasks
- Quick learner
- Customer satisfaction
- Document management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Artist
Duds By Dudes
04.2022 - Current
Sales Associate
J.Crew Factory
09.2019 - 04.2022
Bachelor of Science - Media Arts
The Art Institute of San Diego
High School Diploma -
San Ysidro High School