Diana Franco
Childcare
Anaheim,CA
2
Languages
52
years of professional experience
Dependable babysitter with proven skills in meal preparation and schedule management. Committed to providing a safe and nurturing environment, ensuring punctuality and trustworthiness in all responsibilities.
Dynamic professional with over 40 years of experience in management and customer service. Known for exceptional leadership, reliability, and a strong team-oriented approach. Ready to leverage expertise to enhance operational efficiency and foster a positive workplace culture.
Work History
Regular Babysitter
6 Years 1 Month- Supervised children's daily activities, ensuring a safe and nurturing environment.
- Managed multiple children simultaneously while maintaining focus on individual needs.
- Implemented routines for meals, naps, and playtime to promote stability and security.
- Played games, worked on puzzles, and read books to young children.
Senior Environmental Technician
41 Years 5 Months- Led environmental compliance audits and ensured adherence to regulatory standards.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
Customer Service Representative
4 Years 9 Months- Delivered exceptional customer support by resolving inquiries and complaints effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Store Manager
7 Years 10 Months- Led daily operations to ensure efficient service delivery and optimal customer satisfaction.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented process improvements that enhanced productivity and streamlined workflows.
- Ensured compliance with health and safety regulations, promoting a safe work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
High School Diploma
No Degree
Skills
Trustworthiness and honesty
Reliability and punctuality
Team Player
Always willing to give a helping hand.
Leadership
Management
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Regular Babysitter
Childcare
07.2020 - CurrentRead More
Customer Service Representative
Mongomery Wards
04.1982 - 01.1987Read More
Senior Environmental Technician
Bbraun Med
08.1978 - 01.2020Read More
Store Manager
KFC
06.1974 - 04.1982Read More
Santa Ana College
No Degree
Read More
Saddleback High School
High School Diploma
Read More