Diana Fuenmayor
MIAMI,FL
Summary
Insurance Professional experienced in delivering exceptional customer service and addressing diverse client needs. Developed strong partnerships with agents to create strategic plans that enhance coverage solutions while effectively promoting products and achieving sales objectives.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Insurance Agent
AAA Auto Club South
MIAMI, FL
03.2017 - Current
- Advised AAA Auto Club South members on auto, home, and life coverage.
- Prepared insurance quotes using carrier guidelines and member information.
- Reviewed policy details for accuracy, coverage changes, and renewals.
- Processed applications, endorsements, and cancellations in agency systems.
- Explained coverage options and answered member questions with clear language.
Insurance Agent/Assistant Manager
All Lines Insurance Underwriters (Off Lease Only)
MIAMI, FL
06.2014 - 03.2017
- Supported off-lease vehicle insurance underwriting for All Lines Insurance Underwriters.
- Processed policy applications, endorsements, and renewals with accurate documentation.
- Prepared insurance quotes using carrier systems and rate worksheets.
- Coordinated communication between agents, borrowers, and dealership partners.
Insurance Customer Service Specialist
Esserman Volkswagen (Allstate)
MIAMI
11.2013 - 06.2014
- Answered inbound calls and resolved billing, coverage, and claim inquiries.
- Assisted Allstate auto insurance customers with policy questions and account updates.
- Processed policy changes, endorsements, and renewal paperwork for dealership clients.
- Coordinated customer documents for vehicle insurance applications and verification.
- Reviewed policy details with Esserman Volkswagen clients during vehicle purchase support.
- Supported cross-department communication between dealership staff and insurance representatives.
- Prepared reports related to daily activity, customer interactions, sales figures.
Education
J.D. - Law
Universidad Rafael Belloso
Maracaibo, Venezuela 07.1999 - 10.2003
Skills
- Extensive insurance sales and customer service experience
- Policy quoting
- Policy endorsements
- Renewal processing
- Insurance underwriting
- Carrier compliance
- Agency systems
- Customer relationship management
- Billing reconciliation
- Sales reporting
- Strong negotiation skills
- Fluent in Spanish, English
Accomplishments
- Consistently rank top 10 President Elite awardee 2021,2023,2024, 2025
- Premier Performance award 2023
- APEX Award Winner 2022, 2024. 2025
Certification
- Florida 220 General Lines Agent License
- Florida 215 Life & Health Licensee
- Florida Real-Estate License
Languages
English
Professional
Spanish
Professional
Timeline
Insurance Agent
AAA Auto Club South
03.2017 - Current
Insurance Agent/Assistant Manager
All Lines Insurance Underwriters (Off Lease Only)
06.2014 - 03.2017
Insurance Customer Service Specialist
Esserman Volkswagen (Allstate)
11.2013 - 06.2014
J.D. - Law
Universidad Rafael Belloso
07.1999 - 10.2003