Diana Fuentes
Summary
Talented, hardworking employee with customer service, hospitality, multitasking, and time management abilities. Desire to take on new challenges and master new skills. Strong work ethic, exceptional interpersonal skills, and adaptability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Host
Hilton, Dallas/Southlake - The Henley Kitchen & Bar
01.2023 - Current
- Greet and seat the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
- Ensuring tables are clean and ready to seat guests
- Record the details of the guests' orders, repeating the order to the guests to check for accuracy.
- Holds a current Certified Food Handler Card & Holds a valid TABC license
- Assisting servers with orders and performing other duties as requested.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Developed customer satisfaction with returning guests, promoting loyalty and repeat visits.
- Delivered exceptional customer service in a fast paced, high-volume restaurant while achieving strong sales performance.
- Bagged to-go/ room service food orders carefully to keep items in perfect condition
Education
Associate of Applied Science - Business Administration
Tarrant County College NE
Hurst, TX12-2025
Diploma -
Haltom HS
Haltom City, TX05.2022
Skills
- Problem-Solving
- Proficient Bilingual (Spanish & English)
- Leadership and Communication
- Upbeat and Outgoing attitude
- Time Management
- Product knowledge
- Knowledge of service standards
- Customer service expertise
- Effective multitasking
- Exceptional communication
- Effective customer upselling
- Service orientation
- POS system operations
Certification
- Strategic planning| HP LIFE | January 2024
- Design Thinking| HP LIFE| January 2024
- The Art of Sales: Fundamentals of Selling| HP LIFE| February 2024
- Resume Writing and Job Interviewing| HP LIFE| February 2024
- TABC On The Fly + Texas Food Handlers Card | February 2024
Timeline
Restaurant Host
Hilton, Dallas/Southlake - The Henley Kitchen & Bar
01.2023 - Current
Associate of Applied Science - Business Administration
Tarrant County College NE
Diploma -
Haltom HS
Similar Profiles
BRADEN FLORESBRADEN FLORES
Barista/Server at Hilton Denver City Center - Starbucks/Prospect's Urban Kitchen & BarBarista/Server at Hilton Denver City Center - Starbucks/Prospect's Urban Kitchen & Bar
Itzel PulidoItzel Pulido
Barback/Bartender at Westin Dallas SouthlakeBarback/Bartender at Westin Dallas Southlake
JORGE L. AVILESJORGE L. AVILES
Executive Housekeeper at Hilton Dallas Park CitiesExecutive Housekeeper at Hilton Dallas Park Cities
Jalen PehowichJalen Pehowich
Restaurant Host at Rockford GrillRestaurant Host at Rockford Grill
Ruslana TereshchenkoRuslana Tereshchenko
Restaurant Host at Brasserie BardotRestaurant Host at Brasserie Bardot