Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Seaven David Gabriel

Seaven David Gabriel

13808 Crater Circle, Hudson ,FL

Summary

- A Dependable professional with a background installing, maintaining and repairing systems and components in the Airport IT field .

Overview

1
1
year of professional experience
1
1
Certification

Work History

Tampa International Airport ITS Desktop Technician

HCAA
Tampa, FL
09.2023 - Current
  • Worked for the Hillsborough County Aviation Authority As an IT Support Desk and Common Use (CUPPS) IT Support role. Providing boots on the ground immediate level response assistance for airline clientele and Aviation authority employees with IT troubleshooting assistance with hardware and software.
  • Configured and set-up HCAA and Law enforcement employee Mobile Work phone devices and Service Laptops for Security and Ease of Access.
  • Cleared with a CJIS Level 4 FBI Security Clearance. As well as federal government FIS (Federal Inspection Services) clearance.
  • Trained in the use of "Service Now" ticketing and Knowledge Base system. Used Dameware for remote access into airlines virtual environment.
  • Updated incidents accordingly in a timely and precise manner.
  • Streamlined communication channels between IT vendor partners (Amadeus, IER) through email to efficiently manage work orders and projects.
  • Coordinated ticket fulfillment among multiple technicians and teams ( (Service Desk, AV, Network, EBA, Etc.) to reduce redundancy and accelerate response times.
  • Has invaluable experience with each airlines application systems and databases (ex. GoNow, Altea, Sabre)
  • Broke down communication barriers by speaking Spanish to understand the customers needs for hardware/software support.
  • Demonstrated composure and patience in challenging customer interactions, utilizing de-escalation techniques to provide positive customer support.
  • Maintained high standards of customer service by effectively navigating through difficult phone interactions.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions. Pushed out updates to remedy service disruptions through "PDQ Deploy" application.

Airport Customer Service Representative (CSR)

Managed by HCAA (Contracted by Noor Inc)
Tampa, FL
05.2023 - 09.2023
  • Representative of Tampa International Airport and the Hillsborough County Aviation Authority through assisting incoming and departing airline passengers from all over the world with any airport service level needs or know how.
  • Worked alongside of Tampa Airport Police, Tampa Airport Guest service representatives and maintenance technicians to ensure safety and smooth operation.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

IT/Cybersecurity Researcher

Self-employees
Hudson, Florida
03.2023 - Current
Steinbrenneremployed individuals through basic troubleshooting tasks. Vulnerability

Education

Law Enforcement Officer -

City Of Pinellas Park Police Department
Pinellas Park, FL
01.2023

Law Enforcement Certification (2000/770 Hours) -

PHSC Law Enforcement Academy
Dade City, FL
09.2020

High School Diploma -

Steinbrenner High School
Lutz, FL
06.2014

Skills

  • Disciplined towards a commitment to excellence mindset in training with a use of background Knowledge & Application in Law Enforcement
  • Multi-Lingual in English, Spanish, Russian, and Arabic
  • Personable Communication Skills & Adaptable to interchangeable situations
  • Strategic planning before action is taken is given priority and consistently seeks a solution to any Challenge
  • Eager to learn new methods for assigned job task's and techniques
  • Comfortable working independently without supervision but also with a willingness to learn on the field

Certification

  • CompTia A+ Certification (Currently Studying with Certmaster+ & Labs program)
  • Criminal Justice Information Services Level 4 Security Awareness Certification: August 29, 2023
  • Qualys: Vulnerability Management Foundation Certification - April 17, 2023
  • Florida Department of Law Enforcement FCIC/NCIC Limited Access Certification - January 25, 2023
  • FEMA Basic Incident Command System for Initial Response Certification IS-00100c, 00200c, IS-00700b, IS-00800d - August 17, 2020

Timeline

Tampa International Airport ITS Desktop Technician

HCAA
09.2023 - Current

Airport Customer Service Representative (CSR)

Managed by HCAA (Contracted by Noor Inc)
05.2023 - 09.2023

IT/Cybersecurity Researcher

Self-employees
03.2023 - Current

Law Enforcement Officer -

City Of Pinellas Park Police Department

Law Enforcement Certification (2000/770 Hours) -

PHSC Law Enforcement Academy

High School Diploma -

Steinbrenner High School

Similar Profiles

CREATE PROFILE
Seaven David Gabriel