Diana Gallego Velez
Columbus,OH
Summary
Hardworking and reliable Human Resources professional with strong background in customer service and problem solving. Highly organized, proactive and punctual, strong decision making skills necessary for leadership roles. I have a lot of experience with customer service and strive to do my best in any job position. I really hope to acquire experience and be part of your incredible team.
Overview
10
10
years of professional experience
Work History
Family Reunification Specialist
NYAP
Hilliard, OH
05.2023 - Current
- supports case managers and case aides assisting in documenting and physical reunification of minors who have fled their country of origin and arrived in the U.S. without a parent or legal guardian and are in the care and custody of the Office of Refugee Resettlement (ORR).
- Responsible for following the assigned intake, placement, reunification, and discharge procedures including collecting, helping foster/sponsor families complete, coordinating, reviewing, and updating assigned documents, assessments, plans, forms.
- Collect and upload assigned documents into NYAP’s electronic health record (EHR) system and the government’s database (UCP) within the mandatory timeframe.
- Writesrequired and additional progress notes for assigned responsibilities, and uploading progress notes and accompanying documents to NYAP’s electronic health record (EHR) system and the government’s database (UCP) within the mandatory timeframe.
- Asseses and participates in all stages of the reunification process including evaluating/ elevating to Lead Case Manager and Program Director reunifications in rural communities and locations determined by ORR to be high human trafficking areas.
- Performs other duties as requested.
HR ADMIN II
Fedex
Pataskala, OH
11.2021 - Current
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Handled employee conflicts efficiently while following all company procedures.
- Completed reports and employment forms.
- Supervised exit interviews and off-boarding process for resigned and terminated employees.
Human Resources Specialist
U.S ARMY
Columbus, OH
04.2021 - Current
- Resolve personnel issues regarding human resources matters needing clarification, submission, and corrections
- Exceeds the standards in both subordinate and leadership positions
- Knowledge of task completion in a team environment
- Strict adherence to guidelines and regulations under federal, state and local procedures, laws and regulations
- Process recommendations for awards and decorations
- Evaluate soldiers' career desires and qualifications for advanced assignments and prepares and processes requests for transfer or reassignment
Server
Texas Roadhouse
Grove City, OH
05.2014 - Current
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Success multitasking while remaining professional and courteous in fast-paced environments
- Maintained serving standards and followed all regulations while performing duties
- Assisted others in carrying out their part of preparing/serving meals
- Adapted to different computer systems and programs
Sales Associate
Kohl's
Hilliard, OH
06.2014 - 12.2019
- Prepared and changed displays for sales and product promotions
- Engaged with customers enthusiastically to drive sales
- Interface with customers to identify purchasing needs and direct them to the appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction
Education
Bachelor of Science - Social Sciences
Franklin University
Columbus, OH09.2024
Postal Operations Certificate -
Fort Jackson Postal School
Fort Jackson, South Carolina10.2021
Human Resources Specialist Certificate -
Adjutant General School
Fort Jackson, South Carolina09.2021
Associate of Applied Science - Social And Human Services
Columbus State Community College
Columbus, OH05.2019
Skills
- Secret Security Clearance
- Responding swiftly and precisely under stressful conditions
- Excellent in customer service and promptness
- Prepare and process recommendations for awards and decorations
- Quick learner
- Microsoft Office proficient
- Bilingual (Spanish and English)
- Organized
- Knowledge and expertise of various computer systems, programs and interfaces
- Listening skills
- Conflict Resolution
- The ability to be supportive and motivate others
Timeline
Family Reunification Specialist
NYAP
05.2023 - Current
HR ADMIN II
Fedex
11.2021 - Current
Human Resources Specialist
U.S ARMY
04.2021 - Current
Sales Associate
Kohl's
06.2014 - 12.2019
Server
Texas Roadhouse
05.2014 - Current
Bachelor of Science - Social Sciences
Franklin University
Postal Operations Certificate -
Fort Jackson Postal School
Human Resources Specialist Certificate -
Adjutant General School
Associate of Applied Science - Social And Human Services
Columbus State Community College
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