Diana Gan Xu
Brooklyn
Summary
Results-driven professional well-versed in customer retention strategies and client relationship management. Known for delivering impactful solutions that enhance customer loyalty and satisfaction. Consistently collaborates with cross-functional teams to achieve organizational goals and adapt to evolving business needs with strong focus on conflict resolution and communication skills.
Overview
7
7
years of professional experience
Work History
Eligibility Retention Specialist
True Care Home Health Care
6020 Fort Hamilton Pkwy , Brooklyn , NY 11219
04.2024 - 07.2024
- Retained customer loyalty by addressing concerns promptly and providing tailored solutions.
- Resolved customer inquiries to improve satisfaction and promote retention.
- Strengthened client relationships with personalized communication and follow-ups.
- Enhanced customer experience, resolving conflicts and ensuring satisfaction.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Organized and maintained files and records to ensure up-to-date documentation.
Shop Owner
TreasurePalaceNYC
New York, NY
01.2022 - 03.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Sales Associate
Gap Inc
Brooklyn, NY
04.2018 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Kaylee Collections
Brooklyn, NY
04.2017 - 09.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Tutor
Mr Li
Brooklyn, NY
09.2017 - 04.2018
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
No Degree -
College of Staten Island of The City University of New York
High School Diploma -
New Utrecht High School
06.2018
Skills
- Networking and partnerships
- Business Operations
- Pricing strategy
- Customer service background
- Marketing experience
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Organizational Skills
- Computer Skills
- Appointment scheduling
Languages
English
Native or Bilingual
Spanish
Professional Working
Chinese (Cantonese)
Professional Working
Contact
Brooklyn, NY 11224
Education
Brooklyn, NY,Staten Island, NY
Timeline
Eligibility Retention Specialist
True Care Home Health Care
04.2024 - 07.2024
Shop Owner
TreasurePalaceNYC
01.2022 - 03.2024
Sales Associate
Gap Inc
04.2018 - 01.2022
Tutor
Mr Li
09.2017 - 04.2018
Sales Associate
Kaylee Collections
04.2017 - 09.2021
High School Diploma -
New Utrecht High School
No Degree -
College of Staten Island of The City University of New York