Summary
Work History
Education
Skills
Timeline
Generic

Connor Mack

Brooklyn

Summary

Desktop Technician with expertise in hardware installation and troubleshooting at Royal Communications Consultants. Successfully staged and deployed over 100 desks, ensuring seamless operations. Known for strong communication and problem-solving skills, effectively collaborating with teams to resolve issues and enhance productivity. Proficient in support and committed to delivering exceptional technical solutions.

Work History

Desktop Technician

Royal Communications Consultants
09.2025 - 12.2025
  • Installed, configured, and tested desktop and workstation equipment, including monitors, VDIs, peripherals, and telecommunication devices for corporate users.
  • Staged and deployed hardware for 100+ desks following company standards and documentation procedures.
  • Assisted in the physical decommissioning of servers and network devices, including de-cabling, removal, and preparing equipment for disposal/relocation
  • Collaborated with Level 1/Level 2 teams and supervisors to ensure smooth equipment deployment and issue resolution.
  • Followed IT asset management protocols during equipment moves and installations.
  • Demonstrated strong communication, organization, and problem-solving skills in a fast-paced, team-oriented environment.

Education

Bachelor of Science - Computer Information Systems

SUNY Buffalo State
Buffalo, NY
06-2025

Skills

  • Hardware installation
  • Software installation
  • Troubleshooting & diagnostics
  • Remote support

Timeline

Desktop Technician

Royal Communications Consultants
09.2025 - 12.2025

Bachelor of Science - Computer Information Systems

SUNY Buffalo State