Summary
Overview
Work History
Education
Skills
Languages
Timeline
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EL EDOSA UYI LAWANI

Buffalo,New York

Summary

IT professional with comprehensive expertise in desktop support and troubleshooting. Known for delivering seamless technical solutions, enhancing system performance, and improving user experience. Recognized for collaboration skills and adaptability in fast-paced environments. Skilled in software installation, network configuration, and hardware maintenance.

Overview

7
7
years of professional experience

Work History

Desktop Technician

Field Nation
01.2023 - Current
  • As a field technician with Field Nation, I have done imaging MacBooks and Windows, networking, POS (point of sales), audio-visual, desktop/laptop, telecom/VoIP, and low voltage cabling, respectively.

Desktop Support Engineer

United States Radiology
07.2024 - 03.2025
  • Diagnosed and resolved hardware and software issues for end-users efficiently.
  • Provided technical support for Windows operating systems and Microsoft Office applications.
  • Maintained inventory of IT assets, ensuring availability of essential equipment.
  • Streamlined ticketing process, improving response time and user satisfaction rates.
  • Implemented preventive maintenance schedules to enhance system reliability and performance.
  • Developed training materials for end-users to optimize software utilization and reduce support requests.

Desktop Support Engineer

FORD PLANT
05.2024 - 07.2024
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Database Administrator

PASSIONWEB TECH
04.2018 - 08.2022
  • Tested programs and databases to identify issues and make necessary modifications.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Modified existing databases to meet unique needs and goals determined during the initial evaluation and planning process.
  • Managed workload independently but collaborated with colleagues to complete larger-scale tasks in a distributed team environment.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.

Education

DIPLOMA IN DATABASE - Information Technology

INSTITUTE LOUTECH
09.2018

Bachelor of Arts - Marketing

FEDERAL POLYTECHNIC
07-2003

Skills

  • Database Administration
  • Smart card Configuration
  • Linux Operating System
  • PC Imaging and Shipping
  • User Profile Microsoft Office
  • Instance Replication
  • Imaging Mac books and Window
  • Networking
  • POS Point of sales
  • Audio-Visual
  • Desktop/Laptop
  • Telecom/VoIP
  • Low Voltage cabling
  • End-user support
  • DNS management
  • Backup and recovery
  • Printer support
  • Patch management
  • System configuration
  • Switch configuration
  • Hardware installation
  • Network connectivity
  • Software installation
  • VoIP support
  • Network administration
  • Server hardware
  • DHCP management
  • Firewall configuration
  • Computer hardware repair
  • Advanced troubleshooting
  • Technical support
  • Troubleshooting & diagnostics
  • Teamwork
  • Problem-solving
  • Reliability
  • Team collaboration
  • Excellent communication
  • Organizational skills
  • Active listening
  • Network support
  • Decision-making
  • Desktop support
  • Technical troubleshooting
  • Network configuration
  • Self motivation

Languages

English
Professional
Spanish
Limited

Timeline

Desktop Support Engineer

United States Radiology
07.2024 - 03.2025

Desktop Support Engineer

FORD PLANT
05.2024 - 07.2024

Desktop Technician

Field Nation
01.2023 - Current

Database Administrator

PASSIONWEB TECH
04.2018 - 08.2022

Bachelor of Arts - Marketing

FEDERAL POLYTECHNIC

DIPLOMA IN DATABASE - Information Technology

INSTITUTE LOUTECH

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EL EDOSA UYI LAWANI