JOE ANGEL SANCHEZ
Fort Worth,TX
Summary
Skilled IT Support and Desktop Technician with expertise in enterprise environments, hardware diagnostics, operating system deployment, and end-user support. Managed technical operations for over 50 labs, resolved complex hardware and software issues, led workstation refresh projects, and trained users and junior staff. Delivered high-quality support while enhancing operational efficiency in fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Desktop Technician
Acara Solutions / Lockheed Martin
Grand Prairie, USA
01.2022 - Current
- Provide desktop and technical support for approximately 50 labs and users in a high-security enterprise environment.
- Diagnose and repair desktops, laptops, peripherals, and hardware failures through component-level troubleshooting.
- Vulnerability remediation efforts, ensure systems remain compliant with security requirements and audit standards.
- Deploy and image Windows systems using USB-based deployment methods and support Windows 10 to Windows 11 migration initiatives.
- Perform BitLocker administration, software installations, system upgrades, and workstation refresh projects.
- Utilize PowerShell to streamline administrative tasks and improve operational efficiency.
- Troubleshoot and resolve technical incidents while maintaining strong customer satisfaction and meeting SLA requirements.
- Train users and assist team members on troubleshooting processes, deployment procedures, and best practices.
- Resolved conflicts between multiple platforms including Linux and UNIX.
Administrative Assistant
CTI Foods
Saginaw, USA
01.2018 - 01.2022
- Coordinated administrative operations supporting production and management teams in a fast-paced manufacturing environment.
- Led daily workflow prioritization and collaborated across departments to ensure critical deadlines and production goals were met.
- Managed documentation, reporting, inventory tracking, and scheduling to streamline operational communications.
- Developed process improvements that streamlined workflows and eliminated administrative bottlenecks.
- Served as key contact between leadership, production teams, and external vendors to facilitate effective collaboration.
Sales Accountant
Red Bull North America
Fort Worth, Texas
07.2014 - 01.2018
- Analyzed sales trends and implemented strategies that improved account performance and customer engagement.
- Managed customer relationships and merchandising initiatives to enhance sales performance across assigned territories.
- Led cross-functional efforts with retail partners to maximize product visibility and market penetration.
- Coordinated promotional campaigns to align with company objectives while meeting strict deadlines.
Education
Graduate Certificate -
My Computer Career
Arlington, TX11-2022
High School Diploma -
Crowley High School
Crowley, TX05-2014
Skills
- Windows 10/11 Administration
- Active Directory
- Microsoft 365
- PowerShell
- Desktop & Laptop Repair
- System Troubleshooting
- Vulnerability Remediation
- Patch Management
- OS deployment
- Ticketing Systems
- Help Desk Operations
- User Training
- Mobile Device Support
- Printer Support
- Enterprise Hardware Support
- Root Cause Analysis
- BitLocker
- Windows Server Administration
- Linux Knowledge
Certification
- CompTIA security+ (in progress)
- Linux essentials
Timeline
Desktop Technician
Acara Solutions / Lockheed Martin
01.2022 - Current
Administrative Assistant
CTI Foods
01.2018 - 01.2022
Sales Accountant
Red Bull North America
07.2014 - 01.2018
Graduate Certificate -
My Computer Career
High School Diploma -
Crowley High School