DIANA GARCIA MONTALVO
Buena Park,CA
Summary
Organized and results-driven Coordinator Supervisor with 9 years of experience in clerical and administrative operations, workforce management, and team leadership. Skilled in Kronos/UKG scheduling, employee relations, and cross-department collaboration. Recognized for improving operational efficiency, maintaining confidentiality, and delivering excellent service to employees and guests.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Coordinator Supervisor, Workforce Management
Knott’s Berry Farm
Buena Park, CA
06.2015 - Current
- Supervise and support a clerical team in a high volume operational environment.
- Monitor daily incoming calls and ensure timely communication and resolution.
- Maintain and oversee associate personnel files, onboarding, and offboarding processes.
- Manage timekeeping, scheduling, and attendance tracking using UKG systems.
- Assisted in developing and implementing a universal scheduling process to improve department efficiency.
Reimbursement Coordinator
Agendia Inc.
Irvine, CA
01.2020 - 01.2022
- Monitored and processed daily incoming and outgoing correspondence.
- Managed confidential patient correspondence while maintaining full HIPAA compliance.
- Organized documentation and distributed records to appropriate clinical staff.
- Supported Medicare/Medi-Cal pre-authorization and billing documentation processes.
Substitute Clerk
NLMUSD
Norwalk, CA
02.2020 - 06.2020
- Managed high-volume phone calls and front-office communication.
- Processed mail and generated correspondence for parents and district staff.
- Assisted with daily clerical operations, filing, and document management.
- Maintained organized records and provided administrative support to school leadership.
Education
Bachelor of Science - Public Health Administration
California State University, Dominguez Hills
Carson, CASkills
- Medical & Administrative Clerical Support
- Employee Relations
- Team Leadership & Staff Supervision
- Training & Onboarding
- Microsoft Office Suite
- Confidential Record Handling (HIPAA Compliance)
- UKG Timekeeping & Scheduling System
- Phone Etiquette & Call Management
- Bilingual Communication (Spanish)
Certification
Basic Life Support(BLS), American Red-Cross Association - Expires 2028-01-30
EKG Monitor Tech, California School of Health Science
Additional Information
- 5 + years of leadership experience
- Strong organizational and time-management skills
- Experienced interviewer and new-hire trainer
Timeline
Substitute Clerk
NLMUSD
02.2020 - 06.2020
Reimbursement Coordinator
Agendia Inc.
01.2020 - 01.2022
Coordinator Supervisor, Workforce Management
Knott’s Berry Farm
06.2015 - Current
Bachelor of Science - Public Health Administration
California State University, Dominguez Hills