DIANA GARCIA SANTACRUZ
Rowlett,TX
Summary
Dynamic Emergency Medical Technician (EMT) with a strong commitment to patient care and team collaboration. Recognized for delivering exceptional patient satisfaction through effective communication and support. Proven ability to adapt and respond to diverse medical situations while maintaining professionalism. Eager to leverage skills in a challenging environment that fosters continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technician
The Haven Detox
Dallas , Texas
05.2024 - Current
- Observed client's behaviors and reported any concerning actions to healthcare staff members.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Performed physical assessments and documented any changes in condition or behavior of clients in recovery from substance abuse.
- Assisted patients in developing personalized detox plans.
EMT-BASIC
Paramedic Plus
Wylie, TX
09.2022 - 03.2024
- Loaded and unloaded medical equipment from the ambulance as needed
- Successfully operated and drove ambulances to transport patients to medical facilities in a safe and timely manner
- Accompanied and assisted emergency medical technicians on calls
- Responded quickly to emergency calls, promptly arriving at the scene of an accident or illness
- Worked with other attendants to place patients on stretchers and load stretchers into ambulances
- Administered first aid, such as bandaging, splinting, and administering oxygen
- Performed routine maintenance on ambulances including checking fluids levels, tire pressure prior to each shift
- Drove ambulances and assisted ambulance drivers in transporting sick, injured, and convalescent persons
- Collaborated closely with paramedics and other healthcare professionals for optimal patient care outcomes
- Administered basic first aid and CPR when needed while transporting patients in an ambulance
- Monitored vital signs such as blood pressure, heart rate, respiration rate, temperature during transport of critically ill patients using EKG machines and other equipment onboard the ambulance vehicle
- Participated in training sessions to stay up-to-date with the latest medical protocols and procedures
- Maintained a clean and organized ambulance for patient transport
- Retained accurate records of each call, including details such as type of incident, patient's condition, and response times
- Removed and replaced soiled linens and equipment maintained sanitary conditions
- Demonstrated strong knowledge of driving regulations, safety procedures, traffic laws, and defensive driving techniques
- Restrained and shackled violent patients
- Utilized specialized equipment such as oxygen tanks, suction devices, backboards when necessary during transports
EMS TRANSPORT
Metacare Transport
Euless, TX
03.2022 - 09.2022
- Recognized changes in a patient's condition or response to treatment promptly
- Performed patient assessments and physical exams, collected vital signs and documented findings accurately
- Proficiently operated ambulances in accordance with all applicable laws and regulations
- Comforted and reassured patients
- Maintained a clean and organized work area during shifts to ensure safety of both staff and patients
- Maintained vehicles and medical and communication equipment and replenished first aid equipment and supplies
- Assisted with the transport of ill and injured individuals to medical facilities for treatment
COVID TESTER
YesNoCovid
Dallas, TX
02.2022 - 04.2022
- Positioned products, components, or parts for testing
- Collected and selected samples for testing and for use as models
- Demonstrated excellent customer service skills when interacting with patients and their families during testing procedure
- Assisted in scheduling appointments for testing and follow-up care
- Followed safety protocols when handling hazardous materials
- Administered nasopharyngeal swabs for SARS-CoV-2 testing in a safe and effective manner
- Maintained accurate records of all screenings, test results, and contact tracing activities
- Set up, maintained, calibrated, clean, and test sterility of medical laboratory equipment
- Utilized strong communication skills to explain the screening process and answer questions from patients
GENERAL MANAGER OF FOOD SERVICE
iFratelli Pizza
Addison, TX
08.2015 - 01.2022
- Investigated and resolved complaints regarding food quality and service
- Analyzed weekly and monthly sales and trends and compared to actual figures to prepare projections
- Directed hiring, training, and scheduling of food service personnel
- Managed daily operations including ordering supplies, managing budgets, resolving issues as they arise
- Created weekly schedules to optimize staffing and maximize labor costs
- Developed relationships with vendors to obtain discounts on products and services used by the business
- Developed innovative strategies for marketing and increasing sales revenue
- Met safety and security standards by overseeing preventative maintenance and repairs
Education
Certificate - Paramedicine
School Of EMS
Dallas02-2025
CERTIFICATION IN PHLEBOTOMY -
Northwest Phlebotomy School
Carrollton03.2022
CERTIFICATION IN EMT-B -
EMS 911
Carrollton11.2021
HIGH SCHOOL DIPLOMA -
South Garland
Garland08.2010
Skills
- Quick learner
- Bilingual
- Multitask
- OSHA compliance
- Airway Management
- Scene Prioritization
- Vital Sign Assessment
- Ambulance Operations
- Life Support Technique Skills
- Electrocardiogram (EKG/ECG)
- Emergency Response
- EMT-B
- ECG Technician
- Phlebotomy
Locations
- Wylie, Wylie, TX
- Euless, Euless, TX
- Dallas, Dallas, TX
- Addison, Addison, TX
- Carrollton, Carrollton, TX
- Garland, Garland, TX
Languages
Spanish, English
Certification
-AMLS
-BLS AHA CPR
-PHTLS
-EPC
-ACLS
-EMT-B
Timeline
Technician
The Haven Detox
05.2024 - Current
EMT-BASIC
Paramedic Plus
09.2022 - 03.2024
EMS TRANSPORT
Metacare Transport
03.2022 - 09.2022
COVID TESTER
YesNoCovid
02.2022 - 04.2022
GENERAL MANAGER OF FOOD SERVICE
iFratelli Pizza
08.2015 - 01.2022
Certificate - Paramedicine
School Of EMS
CERTIFICATION IN PHLEBOTOMY -
Northwest Phlebotomy School
CERTIFICATION IN EMT-B -
EMS 911
HIGH SCHOOL DIPLOMA -
South Garland