Diana Gentile

• Revitalized a struggling daycare center, achieving full capacity within six months through strategic transformations and effective management strategies.
• Created and implemented policies and procedures ensuring adherence to state regulations for optimal compliance.
• Implemented technology to streamline communication with families, enhancing efficiency and establishing improved connections.

• Guided agile teams to success by providing strategic direction and fostering collaboration for streamlined and efficient project outcomes.
• Demonstrated proficiency in translating complex business and technical terms into clear, concise language, cultivating a shared understanding among stakeholders.
• Facilitated customer implementation success through impactful demonstrations of new digital assets.

• Initiated proactive engagement with product owners, actively influencing and driving solution development.
• Strategically planned operational readiness, ensuring comprehensive coverage across all operational functional areas for seamless execution.
• Collaborated with functional managers and cross-functional teams to meticulously identify all workflow processes and interdependencies for project optimization.

The Enterprise Decommission Program successfully decommissioned over 300 targets resulting in over $350M in net Benefits to UHG.

• Served as the principal point of contact for client projects, establishing effective day-to-day communication and showcasing executive presence in leading presentations.
• Led the determination of the overall analytical approach and structure for the work stream, resulting in the successful definition and delivery of key deliverables.
• Participated in the development of program strategies.

• Ensured timely implementation of new business and renewal policies, meeting high-quality standards with specific turnaround times.
• Actively participated in issue resolution and spearheaded process improvement initiatives, contributing to enhanced operational efficiency.
• Reviewed and analyzed staff quality metric results, implementing individualized remediation plans to enhance overall performance and ensure quality standards.