Diana Gjokaj

Managed OEM customer accounts for GM and Ford seating programs, ensuring alignment between serial production and commercial activities.

• Led daily customer communication regarding pricing, engineering changes, production schedules, supply chain concerns, and delivery performance.
• Acted as a primary point of contact between OEM purchasing, engineering, quality, and manufacturing teams.
• Supported RFQ preparation, pricing analysis, cost breakdowns, and commercial negotiations for new and existing business opportunities.
• Monitored program financial performance, including piece price changes, tooling investments, and customer payment status.
• Supported tariff documentation, commercial audits, supplier recovery actions, and Tier-N supply chain resiliency initiatives.
• Tracked production volumes, sales forecasts, and capacity planning to optimize operational alignment with demand fluctuations.

• Supported commercial operations for the GM Customer Business Unit within the seating division.
• Managed tooling invoice process for GM Synergy platform, invoicing over $9 million.
• Prepared OEM quotation documents.
• Oversaw CBU responsibilities related to GMCCA service parts.
• Monitored contracts and pricing agreements with customers to ensure compliance.
• Documented product pricing, engineering changes, tooling costs, and customer data.
• Facilitated communication through meetings and Teams to resolve open issues with customers and employees.
• Maintained effective Excel workbooks such as tooling tracker, service tracker, volume comparisons, and bump charts.