Summary
Overview
Work History
Education
Skills
Timeline
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Diana Goldman

West Granby,CT

Summary

Strong interpersonal and communication skills, capable of supporting a positive workplace culture and fostering employee engagement. Adept at organizing and managing multiple tasks with attention to detail. Committed to understanding company policies and practices, while promoting a collaborative environment. Ready to leverage academic knowledge and passion for HR to assist in achieving organizational goals.

Overview

7
7
years of professional experience

Work History

Lifeguard

Hopmeadow Country Club
05.2017 - 09.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring the pool area and enforcing rules.
  • Monitored the safety of guests in and around the swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Collaborated closely with management to identify areas for improvement within thelifeguarding program.

Pool Director

Hopmeadow Country Club
04.2023 - 09.2024
  • Was a lifeguard prior to becoming Pool Director
  • Managed a team of lifeguards and support staff, ensuring efficient scheduling and proper coverage during peak hours.
  • Hired, trained and evaluated team members to meet departmental standards and goals.
  • Maintained open lines of communication with patrons, gathering feedback on pool operations and implementing improvements based on their suggestions.
  • Fostered a positive environment by addressing member concerns promptly and professionally, leading to high retention rates among patrons.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.

Cashier

Kanes Market
01.2023 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Bachelor of Arts - Human Development And Family Sciences

University of Connecticut
Storrs, CT
12-2024

Skills

  • Scheduling coordination
  • Conflict resolution
  • Recruiting and interviewing
  • Teamwork and collaboration
  • Effective communication
  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Verbal and written communication

Timeline

Pool Director

Hopmeadow Country Club
04.2023 - 09.2024

Cashier

Kanes Market
01.2023 - 03.2023

Lifeguard

Hopmeadow Country Club
05.2017 - 09.2024

Bachelor of Arts - Human Development And Family Sciences

University of Connecticut

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Diana Goldman