Diana Gomez Osorio
Dublin,OH
Summary
Dynamic culinary professional with extensive experience at Elliot's Woodfired Kitchen and Tap, excelling in food preparation and customer service. Proven ability to train staff and enhance kitchen efficiency while maintaining high food safety standards. Bilingual communicator skilled in multitasking and adapting to fast-paced environments, ensuring exceptional dining experiences.
Overview
5
5
years of professional experience
Work History
Line Cook
Elliot's Woodfired Kitchen and Tap
Powell, Ohio
04.2025 - Current
- Prepared ingredients following recipes for wood-fired dishes.
- Operated kitchen equipment including ovens, grills, and fryers safely.
- Maintained cleanliness and organization in the kitchen area.
- Collaborated with team members to ensure timely meal service.
- Trained new kitchen staff on basic cooking techniques and safety practices.
- Adapted to changing menu items and special requests efficiently.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed basic knife skills such as dicing onions or slicing meats.
- Kept stations stocked and ready for use to maximize productivity.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Stocked and restocked kitchen supplies as needed.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Set up and performed initial prep work for soups, sauces, and salads.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Inspected equipment for cleanliness prior to use every shift.
- Washed and peeled ingredients to prepare for different meals and recipes.
Carryout/Cashier
Bob Evans Restaurants
Hilliard, OH
01.2025 - Current
- Provided exceptional customer service to carryout customers, ensuring accurate and timely order fulfillment
- Effectively communicated with customers to understand their specific needs and preferences for carryout orders
- Demonstrated strong knowledge of menu items, ingredients, and preparation methods to assist customers in making informed decisions
- Processed payment transactions for carryout orders using the point-of-sale system
- Collaborated with kitchen staff to ensure that carryout orders were prepared accurately and delivered promptly
- Managed multiple tasks simultaneously during busy periods, prioritizing tasks based on urgency and customer needs
- Resolved customer complaints or issues regarding carryout orders in a professional manner, striving for complete satisfaction
- Assisted in packaging food items securely for transportation to maintain quality during the carryout process
- Implemented strategies to improve efficiency in the carryout process, reducing wait times by XX%
- Collaborated with other team members to ensure smooth coordination between dine-in and carryout operations
Hostess
bd's Mongolian Grill
Dublin, OH
02.2022 - 08.2024
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Communicated with the kitchen staff to ensure timely delivery of food orders
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Maintained cleanliness and organization of the host stand
- Assisted in coordinating special requests or accommodations for guests with specific needs
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Trained new hosts on proper procedures, including greeting protocols and reservation management
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Managed a high volume of phone calls while maintaining excellent phone etiquette standards
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
- Coordinated with the bar staff to manage waiting areas effectively during busy periods
Crew Member
McDonald's
Columbus, OH
08.2020 - 09.2023
- Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
- Prepared food items according to standardized recipes and procedures, ensuring quality and consistency
- Maintained cleanliness and organization of work area, adhering to health and safety regulations
- Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
- Collaborated with team members to ensure smooth operations during peak hours
- Demonstrated strong communication skills by effectively communicating order details with kitchen staff
- Handled customer inquiries and complaints in a professional manner, resolving issues promptly
- Operated cash register system accurately, handling transactions with precision
- Assisted in training new crew members on company policies, procedures, and customer service standards
- Contributed to maintaining inventory levels by restocking supplies as needed throughout shifts
- Followed proper food handling procedures to maintain freshness and prevent contamination
- Worked collaboratively with colleagues to achieve daily sales targets and goals
- Adhered to all company policies regarding uniform appearance and personal hygiene standards
- Ensured compliance with all health codes and regulations during food preparation
- Maintained a clean dining area by regularly clearing tables, cleaning spills, and sanitizing surfaces
- Efficiently managed multiple tasks simultaneously in a fast-paced environment
- Received recognition for consistently providing excellent customer service
- Demonstrated flexibility by adapting quickly to changing priorities or unexpected situations
- Safely operated kitchen equipment such as grills, fryers, and microwaves
- Maintained knowledge of menu items, promotions, and special offers to provide accurate information to customers
- Took lead when there was no head of staff around and managed to fulfill tasks while helping coworkers
- Helped receive good reviews by providing excellent customer service
Crew Member
Bibibop
Columbus, OH
09.2020 - 11.2022
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
- Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
Education
CCMA Certification - CCMA
Stepful Clinical Medical Assistant Program
Dublin, OH09-2025
High school diploma -
Centennial High School
Columbus, OH06.2023
Skills
- Cooking
- Restaurant experience
- Food Handling
- Leadership
- Knife skills
- Aloha POS
- Cash Handling
- Packaging
- Attention to detail
- Microsoft Outlook
- Baking
- Cashiering
- Hospitality
- Bakery
- Bussing
- Bilingual
- Food Preparation
- Microsoft Powerpoint
- Teamwork
- Adaptability
- Organizational skills
- Dishwashing
- Windows
- Computer skills
- Food Safety
- Retail Sales
- Phone Etiquette
- Food Service
- Casual dining experience
- Basic math
- Microsoft Excel
- Kitchen Experience
- Microsoft Office
- Guest services
- Sanitation
- Microsoft Word
- Typing
- Host/Hostess
- Multitasking
- Customer service
- Communication skills
- Food Production
- Order Fulfillment
- Cleaning Experience
- Team collaboration
- Food preparation
- Kitchen safety
- Time management
- Order processing
- Basic cooking techniques
- Prep work
- Crew training
- Food rotation
- Food safety knowledge
- Grill operation
- Portioning
Relocation Preferences
- Powell, OH
- Columbus, OH
- Dublin, OH
Languages
Spanish
Professional
English
Professional
Timeline
Line Cook
Elliot's Woodfired Kitchen and Tap
04.2025 - Current
Carryout/Cashier
Bob Evans Restaurants
01.2025 - Current
Hostess
bd's Mongolian Grill
02.2022 - 08.2024
Crew Member
Bibibop
09.2020 - 11.2022
Crew Member
McDonald's
08.2020 - 09.2023
CCMA Certification - CCMA
Stepful Clinical Medical Assistant Program
High school diploma -
Centennial High School
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