Maria Lourdes Feruggio
Orlando
Summary
Proven multitasker and exceptional team collaborator, I enhanced guest experiences at F&D Italian Woodfired Kitchen through adept order management and service prioritization. My bilingual ability and strong work ethic have consistently improved team efficiency and customer satisfaction, showcasing my adaptability and problem-solving skills in fast-paced environments.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
F&D Italian Woodfired Kitchen
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Ice Cream Maker
ICENY
11.2023 - 07.2024
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Offered samples of new ice cream flavors to customers.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
- Demonstrated adaptability by quickly learning new machinery or software systems as needed to stay current within the industry.
- Packaged food items for shipment and organized orders for delivery.
- Worked in production to improve efficiency.
Topper
Just Salad
02.2023 - 09.2023
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Arts - Business
Valencia College
Orlando, FL05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Bilingual
- Being adaptable
- Problem-solving
- Service prioritization
- Team collaboration
- Order management
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
F&D Italian Woodfired Kitchen
07.2024 - Current
Ice Cream Maker
ICENY
11.2023 - 07.2024
Topper
Just Salad
02.2023 - 09.2023
Associate of Arts - Business
Valencia College
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