Diana Gonzalez
Reno,NV
Summary
Results-driven professional focused on delivering exceptional support for customer
needs. Successfully manages concerns and resolves conflicts to maximize customer
satisfaction. Offers background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Production Associate
JCPenney Logistics Center
06.2021 - Current
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Participated in training sessions to enhance skills and knowledge.
Internship Student
Catholic Charities Of Northern Nevada & The St. Vincent's Programs
01.2023 - 05.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Performed receptionist duties and assisted with asylum workshops for Immigration Services.
Substitute Teacher, K-12
Washoe Country School District
03.2021 - 06.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Restaurant Hostess
Fiesta Mexicana Restaurant
07.2019 - 12.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Public Health
University of Nevada - Reno
Reno, NV05.2023
Skills
- Client Intakes
- Verbal and Written Communication
- Data Entry
- Critical Thinking
- Guest Inquiries
- Bilingual
- Greeting Guests
- Daily Reports
Timeline
Internship Student
Catholic Charities Of Northern Nevada & The St. Vincent's Programs
01.2023 - 05.2023
Production Associate
JCPenney Logistics Center
06.2021 - Current
Substitute Teacher, K-12
Washoe Country School District
03.2021 - 06.2021
Restaurant Hostess
Fiesta Mexicana Restaurant
07.2019 - 12.2020
Bachelor of Science - Public Health
University of Nevada - Reno