Diana Gorman

• Developed and implemented engaging recreational programs for residents.
• Coordinated and scheduled activities, ensuring optimal participation and resource allocation.
• Collaborated with staff to assess resident needs and preferences, tailoring programs accordingly.
• Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
• Acted as a liaison between the activities department and other facility staff, ensuring seamless integration of recreational offerings with daily care plans.
• Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.

* Served as point-of- contact for catering sales, conferring with customers to review available services, selecting menu items, planning event and logistics and negotiating pricing; review and approve orders.

* Schedule each department's daily production, plan daily routing for a delivery fleet of 8 vehicles and direct logistics for an organization with 20-25 full time employees.

* Performed large volume of cold-calling via telephone to identify new revenue streams and grow market share throughout southeastern United States, serving as the company's sole sales representative; used internet and manufacturing books to research and investigate potential business among manufacturers.

* Monthly met and exceeded sales goal, and continually retained 100% of all new and existing customers.

* Regularly researched better and less expensive methods of shipping for all orders.

• Conducted in-depth product presentations to effectively communicate value propositions.

* Oversaw the daily operations ( 3-shifts) of 22 separate retail store locations at this major international airport, providing leadership, training, and work scheduling of approximately 20 full- time employees.

* Personally directed 2 concession locations and routinely supervised all 22 stores in the absence of other managers; handled cash and credit management among other stores.

* Served in identical management capacity for both of these major food retailers, 3 years at Food lion and !0 years at Kroger, overseeing all daily operations including ordering/ purchasing,stocking. in-store merchandise displays; trained, supervised and scheduled the work of all department employees.

* Selected by senior management to travel to tri-state areas (GA/SC/NC)and assist District Manager's setting up the stores for grand openings.

• Directed daily operations to ensure efficient store performance and customer satisfaction.