Diana Granados
Manvel
Summary
With a proven track record at The Galvan Law Firm, I excel in case management and problem-solving, demonstrating adaptability and a positive attitude. My expertise in coordinating complex cases and fostering team collaboration has significantly enhanced client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Senior Case Manager
The Galvan Law Firm
06.2023 - Current
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Developed and implemented training workshops for staff.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Presented case findings and recommendations to senior management, influencing decisions regarding client services.
- Managed and oversaw a docket of high-value commercial cases involving complex medical treatment issues.
- Analyzed case files/ medical treatment to support case strategies.
- Conducted policy limits search.
Case Manager
The Galvan Law Firm
02.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Increased client satisfaction through diligent follow-up and personalized support.
Litigation Paralegal
Smith & Hassler
12.2022 - 03.2023
- Ensured accurate record-keeping by maintaining up-to-date case files, both physical and electronic formats.
- Assisted in obtaining key evidence through subpoenaing records from various sources such as medical providers.
- Drafted clear and concise correspondence on behalf of attorneys to clients, opposing counsel, and court personnel.
- Organized and maintained detailed case calendar, ensuring all deadlines were met without fail.
- Assisted in drafting legal documents such as briefs and motions, enabling attorneys to focus on strategic aspects of cases.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Facilitated smooth communication between all parties involved in litigation, preventing misunderstandings and delays.
Lead Settlement Coordinator
Mestemaker Straub & Zumwalt
11.2021 - 11.2022
- Achieved timely settlements by efficiently coordinating communication between all parties involved.
- Implemented efficient processes that improved workflow productivity while maintaining high-quality results.
- Reduced errors in documentation by meticulously reviewing all documents prior to submission.
- Negotiated with medical providers to negotiate reductions in billing for services rendered.
- Ensured accuracy and completeness of lien information to protect client interests.
- Coordinated with hospitals and legal teams to resolve lien-related issues efficiently.
- Reviewed lien documentation and cross checked with health insurance itemized billing records.
Case Manager
Mestemaker Straub & Zumwalt
09.2021 - 11.2021
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Developed comprehensive demand packages for negotiation purposes that resulted in favorable settlements without the need for litigation.
- Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case.
- Prepared clients for depositions by explaining legal procedures and potential questions.
- Provided translation services for clients during legal proceedings ensuring clear communication.
Legal Assistant
The Rudisel Law Firm
08.2020 - 09.2021
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Drafted and prepared family law documents in compliance with Rule 4 inventory and appraisals.
- Analyzed and assessed client financial statements, assests for divorce proceedings.
- Collaborated with attorneys to enure exhibits were accurate relevant and effectively presented.
- Analyzed financial information and documentation to determine child support obligations.
- prepared and drafted default divorce petitions and filed completed documents with court.
Service Coordinator
MTY Builders
02.2020 - 08.2020
- Served as a primary point of contact for homeowners, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and project managers and contractors.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Organized and scheduled blue tape walks to asses property conditions and identify necessary repairs.
- Analyzed inspection reports to identify required repairs and coordinated with contractors to repair issues.
- Reviewed all amendments and modifications with investors to ensure changes were completed reflected contract before closings.
- Monitered and coordinated with project managers to oversee construction progress across multiple sites.
Education
Associate of Applied Science - Paralegal Studies
Alvin Community College
Alvin, TX05.2025
High School Diploma -
Sam Houston Math Science And Technology Center HS
Houston, TX05.2016
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Decision-Making
- Positive Attitude
- Client Advocacy
- Bilingual
- Adaptability
- Team building
- Team Collaboration
- Fast Learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
The Galvan Law Firm
02.2024 - Current
Senior Case Manager
The Galvan Law Firm
06.2023 - Current
Litigation Paralegal
Smith & Hassler
12.2022 - 03.2023
Lead Settlement Coordinator
Mestemaker Straub & Zumwalt
11.2021 - 11.2022
Case Manager
Mestemaker Straub & Zumwalt
09.2021 - 11.2021
Legal Assistant
The Rudisel Law Firm
08.2020 - 09.2021
Service Coordinator
MTY Builders
02.2020 - 08.2020
Associate of Applied Science - Paralegal Studies
Alvin Community College
High School Diploma -
Sam Houston Math Science And Technology Center HS
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