Diana Guerrero
Denver,CO
Summary
Accomplished Customer Support Specialist with a proven track record at Corporate Tools, adept in CRM software and exceptional complaint handling. Enhanced customer satisfaction and resolved complex issues, demonstrating strong problem-solving and empathetic communication. Achieved repeat business through excellent customer relationships, showcasing both hard and soft skills without relying on numerical data.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Corporate Tools
Denver, CO
08.2023 - 10.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Fraud Prevention Specialist
Walmart.com
Arlington, TX
12.2022 - 06.2023
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
QMAP /Elderly Caregiver
The Gardens at St Elizabeth
Denver, CO
03.2016 - 12.2021
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Education
No Degree - Medical Assistant
Davis Technical College
Kaysville01-2020
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Support Specialist
Corporate Tools
08.2023 - 10.2024
Fraud Prevention Specialist
Walmart.com
12.2022 - 06.2023
QMAP /Elderly Caregiver
The Gardens at St Elizabeth
03.2016 - 12.2021
No Degree - Medical Assistant
Davis Technical College
Similar Profiles
Kylee ChadwellKylee Chadwell
Document Specialist at Corporate ToolsDocument Specialist at Corporate Tools
Reyna SpatesReyna Spates
Customer Service Representative at Corporate ToolsCustomer Service Representative at Corporate Tools
Sarah CallinanSarah Callinan
Remote Customer Service Representive at Corporate ToolsRemote Customer Service Representive at Corporate Tools