Diana Gutierrez

• Provided timely transportation to residents from healthcare facility to doctor’s appointments .
• Improved transportation efficiency by planning and coordinating schedule.
• Developed strategies to reduce transportation costs and increase operational performance.
• Coordinated schedules and communicated changes to residents.

•Arrange Doctor’s appointments for resident.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maximized performance by monitoring daily activities and mentoring team members.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.