DIANA HALACIUGA
Duluth,GA
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
08.2023 - Current
- Assisted Branch Manager with operations and procedures.
- Support customer engagement by processing teller transactions, sharing digital solutions, and making apporpieate introductions to bankers.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Forecasted trends and recommended improvements based on financial risk analyses.
Bank Teller
Wells Fargo
Atlanta, GA
01.2022 - 08.2023
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Maintained balancing record with 100% rate of accuracy
- Promoted products or services to each customer to consistently achieve goals
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Personal Banker
Wells Fargo
Atlanta, GA
10.2017 - 01.2021
- Promoted all financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Identified opportunities and referred our customers to partners in financial services.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
RETAIL SALES ASSOCIATE
T Mobile
Atlanta, GA
07.2013 - 12.2017
- Actively approach customer to sell products and services Support manager and team members with inventory and update information Provide bilingual customer service Maintain a high level of understanding of new products and services
GENERAL MANAGER
Hoover Foods, Inc Wendys
Atlanta, GA
10.2006 - 09.2011
- Oversee the operation of a $1.5 million dollar restaurant Analyze the Profit and Loss report to present in the monthly meeting to high management Interview, Hire and train managers and team members Communicate and use interpersonal skills to establish positive relationships with 30 employees Plan and work with budget maximizing profits and achieving sales targets Ensure compliance with company standards in all areas of operation
Education
No Degree - WOMEN IN LEADERSHIP CERTIFICATE
Emory University
Atlanta, GA01.2023
Bachelor - Business Administration
EXTERNADO DE COLOMBIA UNIVERSITY
2005
Skills
- Financial product knowledge
- Branch Operations
- Relationship Management
- Regulatory Compliance
- Teller auditing
- Multitasking Abilities
Timeline
Branch Operations Coordinator
Wells Fargo
08.2023 - Current
Bank Teller
Wells Fargo
01.2022 - 08.2023
Personal Banker
Wells Fargo
10.2017 - 01.2021
RETAIL SALES ASSOCIATE
T Mobile
07.2013 - 12.2017
GENERAL MANAGER
Hoover Foods, Inc Wendys
10.2006 - 09.2011
No Degree - WOMEN IN LEADERSHIP CERTIFICATE
Emory University
Bachelor - Business Administration
EXTERNADO DE COLOMBIA UNIVERSITY