Stasia Griffith
Shakopee,MN
Summary
Resourceful banking professional committed to delivering top-level service to all client base. Skilled in client relationship management, conflict resolution, and leadership. Strong foundation of building excellent client rapport to foster satisfaction and loyalty as well as driven to bring value through extended knowledge of financial products, services, and branch operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Operations Coordinator
Wells Fargo
Chanhassen, MN
05.2024 - Current
- Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Maintained friendly and professional customer interactions.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Pioneered adoption of mobile banking services, expanding customer access and convenience.
Senior Escalations Representative
Wells Fargo
Minneapolis, MN
11.2021 - 05.2024
- Identified issues, analyzed information and provided solutions to problems.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Personal Banker
Wells Fargo
Maple Grove, MN
10.2019 - 11.2021
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted financial products by maintaining excellent service offering knowledge.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Expanded client base by promoting new financial products.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Backed up teller team by handling needs of new and existing customers at main counter.
Lead Teller
Wells Fargo
Maple Grove, MN
10.2018 - 10.2019
- Received car loan, home loan and other payments and posted to accounts.
- Identified potential needs through observation, questioning and listening.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Introduced customers to other bank team members to help meet financial needs.
- Answered inquiries regarding checking and savings accounts and other related products.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Replenished ATM funds in empty canisters prior to validation process.
Education
High School Diploma -
Delano Senior High School
Delano, MN06.2016
Skills
- Financial product knowledge
- Loans
- Banking
- Financial advisement
- Policies and procedures
- Coaching and mentoring
- Attention to detail
- Goals and performance
Certification
- CNP - Certified Notary Public
Timeline
Branch Operations Coordinator
Wells Fargo
05.2024 - Current
Senior Escalations Representative
Wells Fargo
11.2021 - 05.2024
Personal Banker
Wells Fargo
10.2019 - 11.2021
Lead Teller
Wells Fargo
10.2018 - 10.2019
High School Diploma -
Delano Senior High School