Diana Halford
Sales Associate
Cumberland Foreside,ME
Summary
Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Industrious sales associate offering 10 years of bakery industry experience ready to add value to staples team. Well-versed in processing accurate sales transactions and providing superior customer service. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work History
Sales Associate
Staples
Falmouth, ME
01.2014 - Current
- Developed strong rapport with customers and created positive impression of business
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Streamlined processes within store operations by organizing merchandise layouts for easy access
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to effectively build rapport and lasting relationships
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Listened to customer needs and desires to identify and recommend optimal products
- Engaged in friendly conversation with customer to better uncover individual needs
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment
- Monitored customers for signs of security concerns and escalated issues to management
Medical Assistant
Maine Medical Partners
Falmouth, ME
07.2017 - 09.2018
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Measured patient pulse oximetry.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Measured patient spirometry.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Implemented care and efficiency improvements to support and enhance office operations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured patient safety and comfort during examinations, effectively addressing concerns, and answering questions.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Built strong relationships with patients through effective communication skills that foster trust in clinic''s commitment to quality care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ 12.2022 - Current
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH 07.2017 - 03.2022
Associate of Applied Science - Medical Assisting
Southern Maine Community College
South Portland, ME 08.2014 - 06.2017
High School Diploma -
Greely High School
Cumberland, ME 08.2005 - 06.2009
Skills
Appointment Scheduling
Problem-solving aptitude
Patient Care
First Aid
Professionalism and Ethics
Maintaining confidentiality
Attention to Detail
Relationship Building
Interpersonal Skills
Patient support
Compassionate
Reliable team player
Excellent Communication
Medical Office Assistant
Timeline
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
12.2022 - Current
Medical Assistant
Maine Medical Partners
07.2017 - 09.2018
Bachelor of Science - Psychology
Southern New Hampshire University
07.2017 - 03.2022
Associate of Applied Science - Medical Assisting
Southern Maine Community College
08.2014 - 06.2017
Sales Associate
Staples
01.2014 - Current
High School Diploma -
Greely High School
08.2005 - 06.2009