Summary
Overview
Work History
Education
Skills
Timeline
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Diana Halford

Sales Associate
Cumberland Foreside,ME

Summary

Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Industrious sales associate offering 10 years of bakery industry experience ready to add value to staples team. Well-versed in processing accurate sales transactions and providing superior customer service. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

10
10
years of professional experience
13
13
years of post-secondary education

Work History

Sales Associate

Staples
Falmouth, ME
01.2014 - Current
  • Developed strong rapport with customers and created positive impression of business
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Streamlined processes within store operations by organizing merchandise layouts for easy access
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Engaged with customers to effectively build rapport and lasting relationships
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Listened to customer needs and desires to identify and recommend optimal products
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment
  • Monitored customers for signs of security concerns and escalated issues to management

Medical Assistant

Maine Medical Partners
Falmouth, ME
07.2017 - 09.2018
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Measured patient pulse oximetry.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Measured patient spirometry.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns, and answering questions.
  • Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Built strong relationships with patients through effective communication skills that foster trust in clinic''s commitment to quality care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Master of Science - Clinical Mental Health Counseling

Grand Canyon University
Phoenix, AZ
12.2022 - Current

Bachelor of Science - Psychology

Southern New Hampshire University
Hooksett, NH
07.2017 - 03.2022

Associate of Applied Science - Medical Assisting

Southern Maine Community College
South Portland, ME
08.2014 - 06.2017

High School Diploma -

Greely High School
Cumberland, ME
08.2005 - 06.2009

Skills

Appointment Scheduling

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Timeline

Master of Science - Clinical Mental Health Counseling

Grand Canyon University
12.2022 - Current

Medical Assistant

Maine Medical Partners
07.2017 - 09.2018

Bachelor of Science - Psychology

Southern New Hampshire University
07.2017 - 03.2022

Associate of Applied Science - Medical Assisting

Southern Maine Community College
08.2014 - 06.2017

Sales Associate

Staples
01.2014 - Current

High School Diploma -

Greely High School
08.2005 - 06.2009

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Diana HalfordSales Associate