Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Hernandez

Lehigh Acres,FL

Summary

Dynamic Patient Service Coordinator with proven track record at National Spine and Pain Centers, excelling in scheduling and data entry. Recognized for exceptional organizational skills and outstanding customer service, effectively orchestrating patient records and optimizing appointment processes, enhancing operational efficiency and patient satisfaction.

Overview

22
22
years of professional experience

Work History

Patient Service Coordinator/Surgery Scheduler

National Spine and Pain Centers
Fort Myers, FL
09.2022 - Current
  • Created patient records by entering demographic, insurance, and financial information.
  • Scanned medical records and identification documents into patient charts.
  • Posted payments and balances on accounts to maintain accurate financial records.
  • Scheduled procedures and appointments based on patient visit requirements.
  • Handled phone inquiries and routed communications between offices and patients.
  • Entered data accurately into systems for efficient record-keeping.
  • Obtained, scanned, and transmitted medical records into Electronic Medical Records system, ensuring accuracy of information.
  • Facilitated check-out procedures at end of patient visits as needed.

Office Coordinator

Lee Health System
06.2015 - 06.2022
  • Schedule appointments and ancillary test as needed.
  • Coordinates printing and mailing of correspondence related to scheduling.
  • Create patient records by obtaining and entering demographics, insurance, and financial information at the time of check in, scheduling and or registration.
  • Contact insurance companies and authorization entities as needed to complete authorization requirements for patient visits.
  • Other responsibilities include completing check out procedures at completion of patient visit, answering telephones, including scheduling appointments, data entry, creating and routing telephone encounters, and communication with offices and hospitals.
  • Obtain scanning and sending medical records into an Electronic Medical Records system, ensuring the information in the EMR is correct.

Regional Scheduler, Women’s Department/Prenatal Wellness

Medical University of South Carolina
06.2013 - 07.2014
  • Answer phones and schedule appointments and ancillary test as needed.
  • Coordinates printing and mailing of correspondence related to scheduling.
  • Sends messages to clinics utilizing Practice Partner/EPIC.
  • Verify insurance information.
  • Monitors clinic schedules to identify inappropriate overbooks.
  • Performs clinic cancellations and maintains bump lists as needed.
  • Maintains Rightfax by sending referrals to physicians and then scheduling patients with appropriate clinics other duties as assigned.

Receptionist/Scale Operator

Duda Product’s, Inc.
07.2007 - 08.2009
  • Call center agent managing multiple phone systems.
  • Coordinated several managers’ schedules and assisted in meetings.
  • Greeted visitors and/or callers.
  • Handled inquiries and directed them to the appropriate person of department according to their needs.
  • Opened and distributed of incoming mail and other materials.
  • Operated all office equipment.
  • Validated and prepare all documentation for retail distribution of products.
  • Accounts payable.
  • Bilingual for employees and/or customers as needed.

Administrative Assistant

Family Preservation Services
06.2005 - 07.2007
  • Answered multiple phone lines in a call center environment.
  • Created and modified documents using Microsoft Office/ Microsoft Excel.
  • Photocopying, faxing, mailing and filing.
  • Maintain hard copy and electronic filing system.
  • Setup and coordinated meeting and conferences.
  • Supported staff members in assigned project based work.
  • Created and maintained new client files with client history and current information.
  • Uploaded and maintained pictures and child information into state website (State of Florida).
  • Translated language for the caseworkers.

Receptionist/Title Processor

Tri-County Title Insurance Agency, Inc.
09.2003 - 04.2005
  • Interpreted English for Spanish speaking clients.
  • Answered multi-line telephone system, computer systems and software programs.
  • Data entry and posting’s to client’s account making large deposits and picking up and dropping off all outgoing and incoming mail.
  • Created new files and updated existing files for clients.
  • Customer service processed title commitments and had to do research on finding clients and business as needed try and internet database.

Education

Medical Office Specialist -

Kaplan College
McAllen, TX

Skills

  • Strong organizational Skills
  • Microsoft Office Word/Excel
  • Multi-tasker
  • Energetic work attitude
  • Scheduling
  • Customer Service / Call Center
  • Data entry
  • E-mail
  • Filing
  • Medical Office Administration

Timeline

Patient Service Coordinator/Surgery Scheduler

National Spine and Pain Centers
09.2022 - Current

Office Coordinator

Lee Health System
06.2015 - 06.2022

Regional Scheduler, Women’s Department/Prenatal Wellness

Medical University of South Carolina
06.2013 - 07.2014

Receptionist/Scale Operator

Duda Product’s, Inc.
07.2007 - 08.2009

Administrative Assistant

Family Preservation Services
06.2005 - 07.2007

Receptionist/Title Processor

Tri-County Title Insurance Agency, Inc.
09.2003 - 04.2005

Medical Office Specialist -

Kaplan College

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