Diana Hernandez
Thousand Oaks,CA
Summary
Dynamic Branch Manager with extensive experience at Ferguson, excelling in team management and customer service. Proven track record of enhancing branch profitability through strategic process improvements and effective inventory management. Skilled in training and mentoring staff, fostering a culture of collaboration and engagement to drive exceptional client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Branch Supervisor
Ferguson
03.2024 - Current
- Supervised daily operations to ensure efficient branch performance and customer satisfaction.
- Trained and mentored staff on best practices in sales and inventory management.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Managed inventory levels, ensuring timely restocking and minimizing excess stock.
- Coordinated with cross-functional teams to streamline communication and enhance service delivery.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
Senior Sales Representative
Ferguson
2023 - 03.2024
- Developed and maintained strong customer relationships to enhance client satisfaction and retention.
- Trained and mentored junior sales representatives, fostering a culture of continuous improvement.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Identified customer needs by asking appropriate, open-ended questions.
Branch Manager
Ferguson
04.2013 - 05.2023
- Managed staff performance through training, mentoring, and facilitating professional development opportunities.
- Led branch operations, ensuring compliance with company policies and safety regulations.
- Oversaw inventory management processes, optimizing stock levels to meet customer demands effectively.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Inside Sales Representative
Ferguson
01.2010 - 04.2013
- Developed and maintained strong customer relationships to drive sales growth.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Inside Sales Representative
The Plumbers Warehouse
10.2005 - 01.2010
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set up new accounts, established customer credit and set up payment methods.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Santa Paula Union High School
Santa Paula, CASkills
- Team management
- Customer service
- Relationship building
- Task delegation
- Account and client management
- Employee engagement
- Training and leadership
- Phone and email etiquette
- Coaching and mentoring
- Inventory management
- Cross-functional collaboration
- Multitasking and organization
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Reliability
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer service management
Timeline
Branch Supervisor
Ferguson
03.2024 - Current
Branch Manager
Ferguson
04.2013 - 05.2023
Inside Sales Representative
Ferguson
01.2010 - 04.2013
Inside Sales Representative
The Plumbers Warehouse
10.2005 - 01.2010
Senior Sales Representative
Ferguson
2023 - 03.2024
High School Diploma -
Santa Paula Union High School