Diana Hernandez
Farmers Insurance District Office
South San Francisco,CA
1
Language
1
Certification
6
years of professional experience
Results-driven professional skilled in ethics and professionalism. Committed to delivering exceptional service and developing lasting client relationships. Ready to leverage expertise in financial analysis, team building and strategic planning to contribute to organizational success.
Work History
Insurance Agent
- Assisted clients in understanding policy options and coverage details.
- Conducted research to identify and address client insurance needs.
- Supported the development of client relationships through effective communication.
Member Experience Associate
1 Year 3 Months- Supported sales team by coordinating schedules and managing client communications.
- Expedited proposal development process by gathering necessary documents, pricing information, and product specifications from internal resources.
- Trained and mentored new employees to ensure high quality customer service
- Delivered exceptional member service by resolving inquiries and providing accurate information on products and services.
Management Trainee
2 Years 3 Months- Managed daily operations of the branch to ensure customer service, sales and staff supervision.
- Developed and implemented process improvements to enhance rental transaction efficiency.
- Trained and mentored new team members on company policies and customer service standards.
- Analyzed market trends to adjust pricing strategies and maximize revenue opportunities.
SOC Position
1 Year 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Business Administration And Management
Individual & Corporations Strategist - Fiscal Strategist
Skills
Licensed insurance agent
Customer relationship management
Sales Strategy
Sales quotes
Risk Assessment
Problem solving
Team building
Professionalism and ethics
Certification
- Licensed Life And Health Underwriter - 1 year
- Licensed Property and Casualty Underwriter - 1 year
- PTIN - 1 year
- CTEC- 1 year
- CAA - 1 year
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Farmers Insurance District Office
08.2026 - CurrentRead More
Member Experience Associate
Mountain West Group (AAA)
12.2024 - 03.2026Read More
Management Trainee
Enterprise Rent-A-Car
09.2022 - 12.2024Read More
SOC Position
Allied Universal Security Services (CBS)
04.2020 - 06.2021Read More
Multigla Academy
Individual & Corporations Strategist from Fiscal Strategist
Read More
San Francisco State University
Bachelor of Science from Business Administration And Management
Read More